We are looking fora friendly, conscientious and flexible individual who is passionate about providingexcellent patient care.
The successful candidate will contribute to an efficient secretary service for the Clinicians, Practice Manager and patients. They will be working as part of a team so excellentcommunication skills and team work is required.
Main duties of the job Main duties will include:
Transcribing correspondence and formatting letters either from digital dictation or hand written notes.
Booking hospital appointments via the e-Referral appointment facility.
Monitoring and completing tasks generated by patient requests or colleagues.
Dealing with telephone enquiries in an efficient and courteous manner.
Provide an overall and comprehensive secretarial service to the Practice.
Any other administrative duties required to assist the running of the practice.
About us Burwell Surgery isa village based GP practice providing healthcare to 9600 patients. We are atraining practice who are dedicated to supporting professional development.
We strive to provide a high quality service and patient care isat the heart of what we do.
Job responsibilities Job Title: Medical Secretary
Location: Burwell Surgery
Accountable to: PracticeManager
Salary: Dependent on experience
Hours: up to 24.5
JOB SUMMARY
To provide an efficientsecretarial and typing support to General Practitioners and Practice Manager.Must be able to communicate and organise effectively and maintain good workingrelations with all practice staff. Also to communicate with other professionalsand patients, ensuring discretion and confidentiality at all times.
DUTIES AND RESPONSIBILITIES
To transcribecorrespondence, typing referral letters, routine letters and reports, eitherfrom digital dictation or hand written notes.
To book hospital appointmentsvia the e-Referral appointment facility and to liaise with patients aboutchoice and booking of their appointments.
Attend e-Referralgroup meetings eithervirtually and/or in person.
Monitor andaction tasks in SystmOne andAskmyGP.
To deal withtelephone enquiries, liaising directly with professionals and patients in anefficient and courteous manner.
Prepare invoicesas required.
To record allwork activities on shared spreadsheet to ensure effective handover.
To carry out emailingas necessary.
Frank and postoutgoing mail.
Toprovide an overall and comprehensive secretarial service to the Practice.
Anyother administrative duties required to assist the running of the practice.
Takeminutes for meetings if required
WORKINGRELATIONSHIPS
All BurwellSurgery staff and other health providers
OTHER
This jobdescription is neither exclusive nor exhaustive and the duties andresponsibilities may vary from time to time in the light of changingcircumstances and in consultation with the jobholder.
GENERALRESPONSIBILITIES
Companypolicies and procedure - To adhere to Burwell Surgery agreed policies andprocedures.
EqualOpportunities - To promote and develop the equality of opportunity inaccordance with Burwell Surgery's Equal Opportunities Policy.
Confidentiality- To protect the confidentiality of information relating to Burwell Surgery,Patient and Staff or other agencies
Quality- To provide a quality service to internal and external agencies.
Healthand Safety -To share responsibility for abiding by Health and Safety policiesand regulations and acting in accordance with the Risk Management Policy.
LoneWorking - You may have to work alone, and therefore you are required to adhereto the relevant lone working policy.
RiskManagement - All members of staff have a responsibility to report all clinicaland non-clinical accidents or incidents promptly and when requested to,co-operate with any investigation undertaken.
Person Specification Qualifications GCSE grade A to C in English and Maths
Qualified in audio-typing
Experience Experience of working within a team
Experience of working in a GP practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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