Repairs Coordinator:
Start ASAP.
Location: Bromley, Kent and then office moving to Knockholt (Sevenoaks) in early 2026
Hours: 8am - 4pm or 9am - 5pm
Salary: £27K - £30K per annum
We are a successful air conditioning company based in Southeast London, established in 2013. We have built our success on strong customer relationships and excellent service.
We’re looking for a dedicated and proactive individual to join our friendly team. The ideal candidate will be responsible for managing our clients' air conditioning needs, including installations, servicing, and repairs. This fast-paced role requires someone who is quick to learn, enjoys working independently, and thrives as part of a team.
Key Responsibilities:
The role demands an organized, communicative, and proactive individual. Your responsibilities will include, but are not limited to:
* Handling daily queries from engineers and customers via phone, email, and internal referrals
* Managing our CRM database, ensuring accurate records in line with GDPR compliance
* Scheduling work for engineers and overseeing progress from start to completion
* Researching and ordering parts, tracking delivery times for scheduled jobs
* Preparing quotations and Invoices (Using Xero)
* Liaising with customers to understand their needs
* Completing RAMS using, pre-populated templates
* Following up on engineer reports and outstanding quotes
Skills and Experience:
* Strong rapport-building skills with customers, engineers, suppliers, and third parties
* Ability to work independently and take initiative
* Resilience, determination, and ability to work to deadlines
* Experience within the construction, utilities, or trade sectors is desirable
* Prior experience in scheduling work and managing changes as necessary
* Exceptional telephone communication skills and confident being on the telephone
* Experience raising, sending and following up on quotations is an advantage
* Flexible, hands-on approach with a willingness to learn
* Strong organizational skills, with the ability to prioritize tasks for yourself and others
* High attention to detail and a focus on completing tasks efficiently and and be cost conscious
* Proficient in Microsoft 365, SharePoint, especially Word and Excel
What We Offer:
* Career progression opportunities
* 20 days of paid annual leave, plus bank holidays
* Company pension plan after successful completion of probation
* A supportive and friendly team environment