New Business Advisor - Milton Keynes About The Role SALARY:24,950LOCATION: Delaware Drive, Milton KeynesHYBRID WORKING:Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.HOURS / CONTRACT TYPE : Permanent, 35 hours a weekCLOSING DATE: 02/06/26We reserve the right to close the advert earlier If we receive a high volume of applications.Were looking for aNew Business Advisorto process and verify details on documents from our dealers and retailersThishigh pacedrole will be instrumentalinensuring that dealer applications and queries, either over the phone or through correspondence, are dealt with quickly and efficiently.What youll be doing: Responding to dealer enquiries, mainly by phone. Entering / handling customer and dealer data via internal systems that processing procedures and response time guidelines are followed, with speed and accuracy being paramount. Validating customer documentation with proposal details when received and authorising appropriate payment to the dealer. Close liaison with other business areas including Customer Services. Maintaining your level of understanding of the FCA regulations to ensure you are competent to fulfil your roleWhat youll bring:Youll be aexcellent communicator.Youll havea customer service delivery mindset.Essential experience & skills Full PC literacy essential Excellent written and spoken communication capabilities Previous customer service centre, call centre or finance company experience is desirable An understanding of the Data Protection Act and Consumer Credit Act is desirable Strong customer service focus essential and a customer friendly manner at all times Able to demonstrate systematic thought processes Able to cope with pressure and meet deadlines, and to work a flexible working pattern Whats in it for you? Bonus:Discretionary 10% on-target bonus (based on personal and Group company performance) Pension:Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits:From day 1 we provideincome protection, life assurance(4x salary),retail discount vouchers, access toCare Concierge(a service to support carers of adults), along with other salary sacrifice options including awill writing serviceandcycle to work(subject to scheme restrictions). Following successful completion of probation, you will have access toprivate medical insurancefor you (with the option to buy additional family cover), access to our loan car scheme for up to 2 carsfor your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchasecritical illness coveranddental cover, so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. Youll have access toLinkedIn Learningvia our Degreed platform as well as a host ofprofessional development programmes and opportunitiesto build your technical and soft skills so you can further develop your career. We also offermentoring schemesandreciprocal partnershipsrecognising that we can all learn from each other in the flow of work. About You About Us Why join VWFS UK?Youll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isnt just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.This role does not meet the UKVIs criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.