Are you the calm voice in a crisis?
Angel Recovery Ltd is looking for a sharp, organized, and resilient Recovery Controller to join our busy operations team.
We are the team that gets people moving again. While our drivers are out on the road, you are the one making it all happen. You will be the central link between stranded motorists, major motoring organizations, and our fleet of recovery drivers.
If you are a master multitasker who thrives in a fast-paced environment, we want you on our team.
Other Locations Available: RM1, E1, N4, SE
The Role
As a Controller, you are responsible for the logistics of our fleet. You need to ensure the right truck gets to the right location at the right time.
Key Responsibilities:
Dispatching: Allocate jobs to drivers efficiently using our dispatch software (e.g., Apex, Turbo, or similar), considering vehicle type, driver location, and traffic conditions.
Customer Support: Answer inbound calls from distressed customers and motoring clubs (AA, RAC, Green Flag, etc.).
Problem Solving: React quickly to changesdriver delays, traffic jams, or urgent police requestsand re-route resources as needed.
Administration: Process job sheets, update insurance portals, handle invoices, and ensure compliance paperwork is accurate.
Driver Liaison: Keep in constant communication with drivers, ensuring they have accurate details and support.
About You
You don't need to be a mechanic, but you do need to be cool under pressure.
Essential Requirements:
Excellent Geographical Knowledge: You should have a good mental map of the UK (or local area) and main motorway networks.
Strong Communication: Clear, professional telephone manner and the ability to de-escalate stressed customers.
IT Literate: Comfortable using dispatch software, email, and Excel.
Multitasking Ability: Capable of listening to the phone, typing, and monitoring driver locations simultaneously.
Desirable (but not essential):
Previous experience in the Recovery Industry, Logistics, or Emergency Dispatch.
Experience with recovery software (Apex, Turbo, etc.).
Why Join Angel Recovery?
Stable Role: Join a recession-proof industry with a growing company.
Modern Office: Work in a supportive and professional environment.
Competitive Pay: Good starting base salary with opportunities for overtime.
Training: Full training provided on our specific systems and procedures.
Contract, Self Employed and Employed roles available
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