* Facilitate change necessary within Customer Services Delivery as the distribution network transitions to Net Zero.* Work with new and existing generation partners to utilise flexibility service arrangements and Distribution Restart Zone partnerships.* Reviewing and investigating system performance following major incidents and faults.* Give advice and support as required on technical matters relating to the High Voltage network.* Approve and Control all outage and network access requests ensuring risk to network and system security is minimised.* Co-ordinate outage planning and liaison with internal/external third parties for all network activities.* Manage customer service proactively and reactively as appropriate, to meet all customer service KPI’s.* Actively participate in business and organisational change such that the performance, productivity and service standards of the SPEN are maintained and/or improved.* Implement Contingency & Emergency Plans, escalate significant incidents throughout the business as required.* Complete all associated statutory reports and paperwork for Network incidents.* Actively monitor CML outage reqests to minimise effect on system and targets.* Actively support the provision of operational data such that operational IT systems are accurate.* Be active in the improvement/development and introduction of new processes, procedures and initiatives.* Take ownership in objectives to improve the safety and customer service culture across the shift team and operations business.* Ability to form strong working relationships across all EN business areas and at all levels* Ability in dealing with major customers* A proven aptitude for using and developing new IT solutions* Ability to co-ordinate a broad range of complex tasks and requirements from different business areas and devise solutions.* Working knowledge of key Energy Networks policies, procedures and working practices* Takes responsibility and accountability for tasks and activities and contributes to the achievement of team goals by providing support, advice, encouragement and clear direction and coaching when appropriate.* Interpretation of Asset data & post fault analysis of plant and equipment.* Ability to define and document new processes for key strategic changes within the Control Room.* Working knowledge of SPEN policies, procedures and working practices.* Working knowledge of health, safety and environmental legislation.* Developed negotiation, communication, influencing and staff management skills.* Developed knowledge of transmission and/or distribution systems and outage planning* Effective decision maker not inhibited by consultation with others when necessary or give lead as required.* HNC with relevant experience or Degree in Electrical Engineering would be preferable.* Detailed distribution and/or network knowledge essential.* High Voltage Operational experience ideally as a Senior Authorised Person required.As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
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