Working Hours / Shift Patterns
You will work 37.5 hours per week on a rotational shift pattern, including two weekends every four weeks. Weekend shifts allow time off during the week. Our opening hours are Monday‑Friday 08:00‑19:00 and Saturday 09:00‑17:30.
Training and Salary
Training lasts three weeks. Salary is competitive.
Location
Leicester office, city centre, short walk from the train station.
Job Details
The experienced Home Claims Handler delivers fair, accurate and customer‑focused home claims outcomes. Reporting to the Home Claims Leader, you will manage a varied portfolio of claims within your authority limit, resolving them through desktop settlements or by liaising with suppliers. You will act as a reliable point of contact for customers throughout their claim journey, ensuring expectations are met and outcomes are fair.
Responsibilities
* Manage a portfolio of claims with varying complexity to achieve optimal outcomes in line with Hastings 4Cs.
* Act as a technical referral point for colleagues, suppliers and internal stakeholders.
* Ensure claims are adequately reserved, loss‑coded and managed effectively for accurate pricing and reserving.
* Maintain and navigate various system platforms (FinTech, GW, Respond).
* Collaborate with the Claims Team Leader to maintain best practice documents on technical applications for buildings, contents, recoveries and subsidence.
* Handle and resolve complaints, including FOS referrals, and provide feedback to relevant parties.
* Challenge processes and procedures that do not meet customer expectations.
* Complete company‑mandated training and comply with FCA regulations.
* Ensure self and any direct reports achieve and demonstrate the required levels of competence.
Qualifications
* Experience in Home Claims notification and end‑to‑end case handling.
* Excellent written and verbal communication skills.
* Strong system skills, able to navigate and update multiple platforms simultaneously.
* Capacity to communicate and collaborate effectively using MS Teams and in‑house systems.
* Understanding of general insurance principles and claims processes.
* Compliance with consumer duty when advising customers.
* Ability to work accurately and efficiently to meet SLAs, including interpreting, tracking and allocating incoming claims.
What We Offer
We focus on getting it right for our colleagues, customers, company and community. As part of our team you’ll have access to ongoing training, recognition and rewards, and opportunities for career development.
Benefits You’ll Receive
* Up to 5% annual discretionary bonus
* Hybrid working (1 day per week in the office, with optional additional days)
* Modern open‑plan office space
* On‑site facilities: “Harry’s” restaurant, wide breakfast/lunch options, and at‑site Costa coffee
* 25 days holiday plus bank holidays (additional days can be bought or sold up to 5 days)
* Pension match up to 10% of salary
* Life insurance (4×base salary)
* Discounted Hastings Direct products and cashback with partners
* Tech scheme, cycle‑to‑work and health assessments, including skin checks upon completion of probation
* Referral scheme – earn £500 for each successful referral
* Provision of necessary technology, e.g., Microsoft Surface laptop
Equal Opportunities
Hastings Group is an equal opportunities employer and treats all individuals fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We welcome reasonable adjustments during recruitment, including online assessments. We conduct thorough referencing, including credit and criminal checks.
#J-18808-Ljbffr