Job summary
We are seeking an experienced IT professional with expertise in client device management, network infrastructure, and technical troubleshooting to join our EPR programme. As the EPR Infrastructure Lead, you will oversee and support the technical delivery of desktop, mobile, and printing device services.
Main duties of the job
Reporting to the Head of Acute and Core Technology Services and the Technical Project Manager, you will be responsible for delivering various components of the end-user computing environment and supporting infrastructure essential for deploying our Oracle Millennium EPR platform. You will coordinate with desktop, mobile, and service operations teams to deploy client software and hardware, and serve as the primary contact for technical troubleshooting and error resolution before and after go-live.
About us
Innovate is a growing company committed to staff development and work-life balance, providing technology solutions and support to NHS Trusts. We value transferable skills and encourage applications from candidates who are eager to learn, even if they do not meet all criteria. We offer NHS terms and conditions for current or recent NHS employees. Please note, applications may close early if we receive high interest.
Details
* Date posted: 23 May 2025
* Pay scheme: Other
* Salary: £46,629 a year
* Contract: Fixed term
* Duration: 18 months
* Working pattern: Full-time
* Reference number: M9203-25-0016
Job locations
Warwick Hospital, Lakin Road, Warwick, Warwickshire, CV34 5BW
Job responsibilities
* Lead and support technical delivery for desktop, mobile, and printing devices
* Configure fixed and wireless networking infrastructure for client and mobile devices
* Collaborate with internal teams and Oracle support for deployment activities
* Troubleshoot and resolve complex technical issues
* Assist with client patch management and Oracle client configuration updates
Maintain accurate documentation of infrastructure components and workflows.
Person Specification - Experience (Essential)
* Extensive support experience at second- and third-line levels in large environments
* Strong experience with fixed and wireless networking solutions
* Experience with enterprise-level automated software, mobile, and OS delivery platforms
What we are looking for in our people
* Good understanding of project management tools and methodologies
* Ability to communicate technical issues to non-technical audiences
* Commitment to service excellence and customer satisfaction
Employer details
Innovate Healthcare Services, Warwick Hospital, Lakin Road, Warwick, Warwickshire, CV34 5BW
Website: https://www.innovatehs.co.uk/
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