Duration: 6 months (possibility of extension)
Location: Onsite - London
Monday to Friday 8:30 AM – 5:00 PM – Overtime when required
Pay Rate: $22/- per hour
As a Subject Matter Expert, the business centre clerk will be supporting our internal clients, these responsibilities will include, providing Canada Post mail, courier support, scanning, assisting in other Ops related roles, as well as assisting with special client related projects. This individual for this position will need to be self-motivated with excellent organizational, analytical and communication skills who has a good understanding of time management. While primarily working in the office, there may be a requirement to work from other locations. Expectations include being able to work flexible hours, sometimes outside of traditional business hours to support projects or events. Reporting to the Team Lead/Manager, the business centre clerk is required to collaborate effectively with all internal clients and is responsible for the overall in-office client experience.
Skills:
1. 3+ years of relevant experience in office services.
2. An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work.
3. A demonstrated commitment to valuing differences and working alongside diverse people and perspectives.
4. Must be able to demonstrate intermediate proficiency levels in MS Office Suite (Word, Excel, PowerPoint).
5. Engaging in the promotion & adoption of digital tools and strategies.
6. Ability to work in a deadline-oriented environment.
7. Excellent organizational skills and the ability to prioritize multiple responsibilities.
8. The ability to work well both independently and in a team environment
9. High school diploma required or 5 years of office service experience.
10. Required to lift boxes up to 50 lbs.
11. Be able to handle Regular interruptions in concentration occur due to employee requests.
12. Able to handle changes in deadlines, tight schedules for competing deadlines may occur, occasionally due to last minute notification due to changes.
Role Deliverables
Business Centre Responsibilities (50%)
13. Responsible for providing our internal/external clients with enhanced customer care, this includes responding to issues, concerns, providing information etc.
14. Responsible for checking the Business Centre database (Premier office) on a regular basis for client requests.
15. Responsible for monitoring and forwarding incoming Right faxes via PwC fax Services email inbox.
16. Responsible for issuing and maintaining inventory of daily security visitor passes, and sending a list of delinquent users to the Facility team.
17. Responsible for emailing scanned mail/registered mail confirmation receipts to clients as needed.
18. Adaptable and able to work within tight deadlines, demonstrating flexibility.
19. Responsible for taking on a “Buddy” role for new hires and summer students.
20. Responsible for notifying clients of rush inbound urgent packages and envelopes.
21. Responsible to provide backup support to the Copy Centre
Shipping Responsibilities (40%)
22. Responsible for receiving, checking and logging on the Premier Office all inbound courier packages.
23. Inspecting and verifying incoming courier deliveries.
24. Utilizing the Premier Office database to check for all outgoing couriers, and updating with tracking information.
25. Responsible for processing same day & overnight pick up as requested by clients via shipping system.
26. Providing clients with tracking information on couriers packages as requested.
27. Logging and identifying incorrect shipments and arranging returns via various carriers.
28. Monitoring carrier delays, updating delivery addresses and phone numbers as requested to expedite deliveries.
29. Responsible for processing outbound domestic and international carriers utilizing online shipping systems.
30. Responsible for processing inter-office domestic mail to the Canadian offices three times per week.
Other Tasks and Responsibilities as assigned (10%)
31. Liaising with the Business Centre Team Lead/Manager on a regular basis to ensure the customer service objectives are met in-keeping with the visions of Ops.
32. Providing Tax seasonal support, IT support, minor project management, health & safety coordination and misc. assistance as required.
33. Function as a backup for other team members and contribute to other teaming activities.
34. Providing support for reception coverage, coordination of Premier Office tasks, service maintenance.
35. Assisting with other firm and business projects, initiatives or general administrative duties.