Customer Service Advisor Full Time
Salary: £25,396.80 per annum
Location: The Oil Depot, Spinnaker Road, Hempsted, Gloucester, GL2 5FD
Be the first voice our customers hear and the support they can rely on.
Whats in it for you
* 22 days holiday plus bank holidays
* Discretionary annual bonus
* 2x annual salary life cover
* Company pension scheme
* Cycle to work scheme
* Employee Assistance Programme
* Eye-care scheme
* Retail discounts
* Free on-site parking
* Full training and ongoing development
The Role
* 40 hours per week (Monday to Friday, 8:00am 5:00pm, with 1 hour unpaid lunch)
* Fully office-based
* Saturday mornings required on a rota basis (3 hours, paid at overtime rate)
* First-line telephone response to customer calls
* Take and process fuel orders for delivery
* Raise and transfer tickets to relevant depots
* Take payments over the phone
* Direct calls to the appropriate departments
* Support with repeat and group orders
* Provide cover and assist with other duties as required
* Regular communication with internal teams
About You