After-Sales Customer Service Scheduler
Location: Aylesbury
Job Type: Full-time, Permanent
Salary: Competitive, dependent on experience
About the Company
Our client is a well-established and respected provider of lift solutions across the UK, specialising in the manufacture, installation, and maintenance of passenger, platform, and goods lifts. With a strong reputation for quality, innovation, and customer care, they serve a wide range of sectors including residential, commercial, and healthcare.
The Opportunity
We are recruiting for an experienced and highly organised After-Sales Customer Service Scheduler to join a busy and growing service team. This is a pivotal role, responsible for coordinating service operations, scheduling engineers, and delivering exceptional customer support.
You will act as the key point of contact between customers, field engineers, and internal departments, ensuring efficient service delivery, timely communication, and high levels of customer satisfaction.
Key Responsibilities
Scheduling and Coordination
Plan and schedule maintenance visits, inspections, and preventative maintenance
Coordinate emergency breakdown callouts in line with SLAs
Allocate engineers based on skill, location, and availability
Optimise routes and schedules
Monitor engineer progress and adjust schedules
Balance planned and reactive work
Coordinate specialist repairs and subcontractors
Customer Service
Handle enquiries via phone and email
Process service requests and bookings
Provide updates on appointments and delays
Manage expectations and resolve issues
Follow up post-service
Emergency Support
First point of contact for breakdowns
Prioritise urgent calls
Coordinate emergency response
Liaise with emergency services if required
Administration
Maintain accurate records
Process engineer reports
Monitor compliance and inspections
Produce performance reportsAbout You
2+ years scheduling/coordination experience
Strong customer service background
Excellent organisation and multitasking skills
Calm under pressure
Strong IT skills (MS Office)
Logical thinker with good geographical awarenessDesirable
Engineering or field service background
Knowledge of SLAs and compliance
Experience with service systemsBenefits
Competitive salary
25 days holiday + bank holidays
Pension scheme
Life assurance
Training and progression opportunitiesWorking Hours
Monday to Friday, 37.5 hours
Office based in Aylesbury
Core hours 8am–5pm
Occasional on-call rota