Closing date: 08-10-2025 Mobile Funeral Arranger
£01 per hour) plus benefits
Full time 37.5 hours per week, Monday to Friday 9am - 5pm
12 funeral homes in Gravesend
You’ll need a full manual UK driver’s licence for this job.
At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.
You don’t need previous experience in the funeral industry to apply as we provide full training and ongoing support so you’ll have all the tools you need for your new role. You’ll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.
travel to meet clients build and maintain positive relationships with the community
support our clients both in person and over the phone, arranging family visits and answering client questions
make sure that the funeral home —both inside and out—is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you’ll be the only person in branch)
work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing.
make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers team
support with manual handling of coffins and the deceased
update client management applications, entering accurate and timely information to ensure records are always kept up to date
a full UK driving licence and access to a vehicle
the ability to work confidently on their own—whether travelling to client meetings or independently managing a branch when needed
good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally
the ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing
a keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to
g computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems
a passion for delivering great service and building relationships
the ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided)
You’ll get a fantastic benefits package including:
~30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services
~23 days holidays (pro rata, rising with service)
~ a pension with up to 10% employer contributions
~ access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
~ access to virtual GP and free eye tests
~ endless career development opportunities including apprenticeships
~ friendly, supportive team and the knowledge that you make a huge difference to your community
~ access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.
Building an inclusive work environment
We’re actively building diverse teams and we welcome applications from everyone. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
As part of your application you’ll need to complete an online assessment. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram.