The European Road Freight Operator plays a vital role in managing and coordinating European road freight shipments, with a focus on providing competitive and accurate transport quotations and ensuring operational excellence.
Our ideal candidate will have experience in freight forwarding, strong communication and problem-solving skills, and a proactive approach to customer service and collaboration.
About the Role
How you will contribute:
* Coordinate and manage day-to-day operations for European road freight shipments.
* Procure accurate and cost-effective quotations from suppliers.
* Provide competitive and timely quotations to clients.
* Process customer bookings using internal IT systems.
* Provide timely ETAs and shipment updates using CONNECT milestones.
* Validate customs documents prior to clearance submission.
* Complete billing and purchase invoicing by month-end.
* Ensure compliance with SOPs and promote best practices across the department.
* Act as a backup for team members when required.
* Escalate issues to the EU General Manager as needed.
* Maintain accurate job filing and ensure timely responses to correspondence.
* Provide full handovers for planned absences or holidays.
* Monitor profit and loss for assigned accounts and ensure business interests are upheld.
What you will bring:
Qualifications
* GCSEs or equivalent.
Experience
* Minimum 2 years in freight forwarding.
* Proficient in Microsoft Office applications.
* Understanding of customs processes and operational logistics.
Skills
* Strong communication skills – clear, tactful, and confident across all levels.
* Problem-solving – creative and persistent in finding solutions.
* Detail-oriented – meticulous and thorough in all tasks.
* Critical thinking – quick learner with strong analytical skills.
* Collaboration – independent yet team-oriented and personable.
* Results-oriented – proactive and deadline-driven.
* Confidentiality – committed to protecting company data.
* Flexibility to travel – willing to travel 30–50% globally.
* Languages– You speak and write fluent English – additional languages are a bonus
Advertised by
James Chandler
Over 10 years experience within Logistics, Operations, Supply Chain & Transport.
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