At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Were looking for a Customer ServiceSpecialist to join our Ayvens Corporate Care team located in Lyde Green, Bristol (BS16 7LB) on a permanent basis.
In this role, youll provide a professional, responsive front-line service to drivers, fleet customers and partner organisations. Acting as the first point of contact, youll handle calls and emails, resolving queries efficiently and effectively.
Youll take ownership of each query from start to finish, ensuring customers receive clear, accurate information and a positive experience at every interaction.
The key responsibilities of the role are as follows:
1. Handle incoming calls and emails from drivers, fleet contacts and partners
2. Resolve customer queries quickly and accurately, taking full ownership of outcomes
3. Work with internal teams to ensure more complex issues are followed through to resolution
4. Provide clear and timely updates to customers to min...