Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Job Title: Network Support Engineer
Location: Chester - Hybrid (3 days in office is essential) (4 days in 3 days off shifts)
Contract: 12 months with possible extension.
Salary: £45,000 - £50,000
Description:
Key Responsibilities
Operational support of network environments:
Switching Routing (underlay and overlay) Firewall, Traffic Management, Content Inspection, and DNS
Identify service impact, interpret monitors, dashboards, traffic captures, and logs using:
- Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon Cisco Nexus / ACI, Arista CloudVision, VMware vSphere
- Identify possible production failure scenarios through eyes on glass monitoring of IT infrastructure Services
- React to the failure according to business impact, and communicates with management and technical escalation
- Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed
- Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled
- Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record.
- Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
- Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.
- Adhere to design standards and global design authority processes and procedures
- Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats.
Skills:
- Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon
Cisco Nexus / ACI, Arista CloudVision, VMware vSphere
- Understanding of enterprise network infrastructure (routing, switching, wireless, SD-WAN).
- Hands-on experience with Splunk for data ingestion, searches, dashboards, and alerts.
- Experience working with network telemetry sources such as SNMP, syslog, telemetry streams, APIs, and device metrics.
- Ability to translate raw telemetry into actionable insights for Operations teams.
- Strong analytical skills and attention to data quality.
- Good communication skills to work effectively with Engineering and Operations teams.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention