Join Our Team as a : Rent Account Manager Contract Type : Fixed-term contract/secondment opportunity for 6 months Working Hours : 37 hours per week, Monday Friday between the hours of 8:30am 5:00pm Worker Type : Hybrid Worker Salary : Starting Salary is £32,597 (Level one) rising to £35,412 (Level four) per annum plus a generous benefits package including a local government pension scheme, annual leave, and flexible working arrangements. Location : Make a Real Difference Work with Nottingham City Council Housing Services At Nottingham City Council, were one of Nottinghams largest employers, offering a wide range of roles across diverse services. But here in Housing Services, your work goes beyond a job it changes lives. What We Offer A professional, inclusive, and supportive working environment where your skills are valued and your contribution makes a meaningful difference A comprehensive benefits package that promotes wellbeing, flexibility, and a healthy work-life balance A strong commitment to learning and development, including a full induction, e-learning and classroom-based training, and fully funded professional qualifications Benefits of joining our team 26 days annual leave (rising to 33 days after 5 years service) bank holidays with the ability to buy additional leave annually Access to a generous, defined benefit pension scheme offering 17.9% Smart Working to support your work life balance Health and wellbeing benefits including access to our Employee Assistance Programme Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! About The Role As a Rent Account Manager within Nottingham City Councils Rent Team, you will play a key role in delivering a fair, supportive and customer-focused housing income service. Youll work proactively with tenants to maximise rental income, offering clear advice on rent responsibilities, arrears management and welfare benefits. Building strong, trust-based relationships, you will support tenants to sustain their tenancies, including those who may be vulnerable or require additional assistance, and youll work closely with specialist agencies when needed. In this role, you will manage both current and former rent accounts, agree realistic repayment plans, maintain accurate case records and take appropriate action in line with policy, which may include serving notices or supporting legal processes. You will collaborate with colleagues across Housing Benefits, Social Services and partner organisations to develop effective solutions to arrears issues. Youll also contribute to service improvement by analysing performance data, preparing reports, sharing good practice and helping shape the ongoing development of the Rent Service. This role offers the opportunity to make a meaningful difference to tenants lives while helping ensure high-quality, sustainable income management across Nottingham City Council Housing Services. What were looking for: The ideal candidate will have: Experience of working in a housing environment unfortunately we are unable to consider any candidates who dont have experience of working in a housing environment. Experience in rent collection and pursuing rent arrears including a working knowledge of legal procedures related to rent arrears and other debt recovery, with the ability to act as an expert resource on rent-related matters for the Nottingham City Council Housing Services. Thorough working knowledge and understanding of the legal, statutory and any other relevant provision governing housing with demonstrable experience in providing advice and support to tenants to sustain tenancies. Working knowledge of legal procedures related to rent arrears and debt recovery, with the ability to ensure all legal, statutory, and other relevant provisions affecting the service area are strictly observed. Experience of working collaboratively with internal and external partners, such as Housing Benefits, DWP, Social Services, and voluntary agencies, to resolve rent arrears and tenancy issues. Ability to demonstrate and promote excellent standards of customer care in the context of NCCHS Mission, Vision and Values, to uphold the NCCs Equality, Diversity and Inclusion strategy and objectives and willingness to participate in training activities necessary to your post. Closing Date: 30 th April 2026 (11:59pm)- Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. Interview Date: 11 th May April 2026- Please note this is subject to change. We bring together talent, celebrate diversity, and create lasting value for the communities we serve. As a fair and inclusive employer, we welcome applications from people of all backgrounds and abilities. We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively showing your real self is what helps you succeed We welcome applications from candidates who already have the right to work in the UK. Please note that we are currently unable to provide visa sponsorship