Customer Implementation Consultant SaaS / Data / Onboarding London (Hybrid, 3 days onsite)
Are you the kind of person who gets a buzz from turning complexity into clarity the one who joins a messy customer onboarding process and just makes it work?
This is a chance to join a small but fast-growing tech-for-good startup that s building smart, data-driven products making a real-world impact. They ve scaled rapidly over the past year and are now looking for someone to take full ownership of customer onboarding and implementation - making sure new clients see value quickly and stay long term.
They re hiring an Implementation Consultant - part technical problem-solver, part customer champion to bridge the gap between product, sales, and engineering. You ll handle both presales support and post-sales delivery, owning the journey from just signed to fully live.
If you like variety, autonomy, and seeing customers succeed because of what you deliver - this is worth a look.
What you ll be doing
Owning the full customer onboarding and implementation process
Working directly with client technical teams to integrate and activate their data
Troubleshooting data ingestion, compatibility, and configuration issues
Tracking progress and maintaining close communication through the first month s post-sale
Joining late-stage sales calls to clarify technical requirements and build delivery plans
Acting as the bridge between customers, product, and engineering escalating only where truly needed
Creating implementation frameworks and documentation to scale onboarding across future clients
Continuously improving time-to-value and overall customer experience
What they re looking for
Experience in Solutions, Implementation, or Technical Customer Support roles within SaaS or data-led environments
Confident working with data - Excel proficiency essential; SQL or Python familiarity a big plus
Strong communication skills with both technical and non-technical stakeholders
Proven track record of taking ownership, driving progress, and getting things live
Comfortable working across presales and post-sales - commercial awareness meets delivery focus
Thrives in a startup or scale-up setting: self-driven, hands-on, and proactive
Bonus: experience with analytics platforms, technical onboarding, or process design
Why join
Join a mission-driven tech-for-good startup during a huge growth phase
Build the implementation function from the ground up - real ownership and visibility
Early-stage equity
Collaborative, high-energy culture with genuine accountability and autonomy