Lead Horticultural Specialist
We are seeking a highly skilled and motivated Lead Horticultural Specialist to join our team at Sterling Home. As a key member of our Garden Centre team, you will be responsible for delivering exceptional customer experiences and driving sales growth through your expertise in plants and gardening.
Key Responsibilities:
* Welcome and engage customers with friendly, knowledgeable support tailored to their gardening needs.
* Share your plant expertise - from perennials and shrubs to seasonal florals and indoor plants - to inspire and guide our customers.
* Handle customer queries with care, turning challenges into great experiences.
* Process sales and refunds efficiently and professionally.
* Drive performance by hitting sales targets and encouraging add-on purchases (fertiliser, tools, pots, etc.).
* Maintain high visual standards across displays and plant care areas.
* Foster a collaborative, supportive environment that helps your team thrive.
* Monitor and communicate sales performance and help deliver seasonal promotions.
* Assist with training, appraisals, and rota planning to ensure smooth day-to-day operations.
Requirements:
* You have a genuine passion for gardening or horticulture experience - whether from a professional background or personal projects.
* Your plant knowledge allows you to confidently advise customers and manage stock across varying seasons and conditions.
* You're an enthusiastic people-person who brings energy to the team and to every customer interaction.
* You're confident, composed under pressure, and motivated to achieve results.
* You're comfortable leading a team and stepping up when required.
* You thrive in a dynamic, customer-focused environment and have a natural ability to connect service with sales.
Benefits:
* Enjoy local gym discounts and up to 6 free face-to-face or telephone counselling sessions to support your mental wellbeing.
* Development opportunities to grow with the company.
* We offer you the opportunity to boost your pension and secure a brighter future.
* Enjoy a generous staff discount of 30% on our products and services & receive countless discounts off high street retailers & entertainment through our SAGE Benefits portal.
* Recharge with 30 days of paid holiday, plus the flexibility to purchase additional days for extended adventures.
* Free Parking at every location along with free electric charging points.
* Life Assurance: Enjoy free coverage of at least twice your annual salary, up to retirement age.