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Join us at NatWest Boxed as a Senior Analyst - Product
* Take on a new challenge and help us design, develop and launch new products
* You’ll be joining the BaaS (Banking as a service) Product team to support the delivery of product improvements and innovation to our Colleague Experience and Operational Tooling mission
* We’ll look to you to support the product team to prioritise the most impactful changes for colleagues and gather requirements for new feature delivery
You’ll work at the heart of a cross-functional squad, partnering with product managers, designers, and engineers to shape, deliver, and continuously improve products that power our colleague experience and operational tooling.
* Lead discovery and analysis to understand user needs, pain points, and business opportunities
* Define and track key product metrics, drawing insights to guide product decisions
* Partner with Product Managers to create data-driven roadmaps and prioritisation frameworks
* Shape hypotheses and design experiments to validate ideas and measure impact
* Translate complex data into clear, actionable insights for stakeholders across the business
* Champion a culture of continuous improvement, iterating based on feedback and evidence
* Help guide end-to-end delivery of product changes, from ideation to release and impact assessment
* Support and mentor more junior analysts or team members when required
What makes you a great fit
* Strong analytical and problem-solving skills, with experience using tools like SQL, Looker, or similar
* Proven ability to work in product-led, agile environments and across cross-functional teams
* Confident working from ambiguity through to clarity and alignment
* Excellent communication skills with an ability to influence decisions through evidence
* A proactive mindset and comfort working with autonomy to identify opportunities
* Experience leading product changes and driving measurable impact through analysis
In Addition, It Would Be Great If You Had
* Previous experience in product management or ownership, with a desire to shape products proactively
* Experience working on operational tooling, especially workflow or ticket management platforms
* Familiarity with customer support, payment operations, or financial crime operational journeys
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Research, Analyst, and Information Technology
* Industries
Software Development
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