Job Description
The luggage porter plays a pivotal role as one of the initial points of contact for arriving guests, providing a warm welcome and exemplary service from the moment they step through the door. Tasked with the careful handling of guests' belongings, the porter ensures that luggage is transported securely to guest rooms with meticulous attention to detail. Beyond mere logistics, they offer invaluable assistance to guests, whether it be providing local recommendations, arranging transportation, or addressing any inquiries promptly and courteously. Working collaboratively with fellow hotel staff, the porter embodies professionalism and dedication, striving to exceed guest expectations and contribute to the seamless operation of the hotel.
RESPONSIBILITIES
* Greets all guests at the Front Door politely and courteously and guides them towards the reception desk or function rooms
* Acknowledge and greet all guests even if you cannot assist them immediately
* Assists the guests with loading and unloading of their vehicle or taxi
* Assists guests with their luggage for both check-ins and check-outs
* Follows the current Rooming Procedure, including briefing guest on usage of light switches, TV, radio, internet, mini bar and telephone facilities in the room
* Ensures that all guest property is safely handled and/or stored in the Luggage Room
* Keeps the lobby area neat and orderly
* Participates in group luggage handling, distribution and collection
* Replaces Doorman at the door, whenever and if necessary
* Carries out errands or shopping requests for guests at the request of the Concierge
* Delivers newspapers, parcels and messages promptly and within the standards
* Engages in moving luggage from one room to another in the case of a room move as per procedure
* Updates Arrival / Departure Traffic Sheets accurately and the Long-Term Storage book
* Attends to guest needs and queries and refers complaints to Supervisor/Manager
* Performs related duties and special projects as assigned
* Handles vehicle parking for guests as per procedure
* Attend all trainings scheduled
* Assist the Concierge in ensuring that guests are charged for valet parking and that the moneys are kept safe as per department standards
* Be aware of the location of the Hotel and be able to direct guests to and from the Hotel
* Participate in the Sofitel Candle Ritual
* Assist the Concierge with guest queries, whenever they are busy
Duties when working as a Night Porter
* Organises and delivers newspapers for all guests
* Performs shoe shine for guests as per procedure
* Assists the Night Manager in special tasks i.e. setting up beds and hotel lobby security
* Clean and tidy the Concierge Desk and the Luggage Room
* Follow the departmental logging procedures
* Perform In-Room Dining duties, including delivery and serving of food and alcoholic beverages
Qualifications
* You must hold a valid driving licence and be entitled to work in the UK as this position is not eligible for sponsorship
* Previous experience as a Luggage Porter in a hotel would be beneficial but not essential
* A smart and professional appearance
* A positive attitude and good communication skills
* A willingness to take on physically demanding job
* Careful when driving guest's cars
Additional Information
Discover a world of unparalleled perks tailored just for you:
* Competitive Salary, departmantal incentives and a loyalty bonus of £1.300 per year.
* Employee Benefit Card – Discounted rates at Accor properties worldwide.
* Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
* Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
* Complimentary Meals While on Duty.
* Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
* Be Part of the Largest Hospitality Group in Europe.
* Exceptional Training and Development Opportunities through Apprenticeship Program.
* Global Growth Opportunities.
* Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
* Social Events and Activities.
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
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