Job Description
Credit Controller - Business Services Company - Kent
Your new companyA market leading business services company is looking to recruit a high calibre credit controller to join their fast-paced finance team and play a key role in reducing overdue debt and improving cash flow. Your new role
* Outbound collections calls to customers, handling a very high volume of daily dials to secure immediate payment of outstanding balances.
* Taking payments over the phone quickly, accurately, and securely while delivering a professional customer experience.
* Negotiating payment using strong communication skills to meet daily and weekly cash collection targets.
* Handling inbound calls from customers with questions about payments, arrears, or account issues, resolving queries to encourage prompt settlement.
* Sending follow-up emails such as statements, reminders, and copy invoices immediately after calls.
* Agreeing short-term payment plans when needed and ensuring they are followed through.
* Updating CRM/finance systems in real time with call notes, outcomes, and payment activity.
* Prioritising accounts based on ageing and risk to maximise collections.
* Working to KPIs in a fast-moving, target-driven environment while maintaining accuracy and attention to detail.
* Escalating complex cases where appropriate while owning day-to-day collection activity.
* Balancing firmness with great service to achieve positive outcomes for both the business and the customer.
What you'll need to succeed
* Someone who thrives in a high-volume phone-based role.
* Confident, persuasive communication skills.
* A target-driven mindset with strong attention to detail.
* Ability to stay calm, professional, and customer-focused.
* Experience in collections & credit control.
What you'll get in returnYou’ll be part of a supportive, energetic team where your work has a direct impact on business performance.Hybrid & flexible working options.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4794761