Overview
Office and Facilities Coordinator to join our Rapport team in our client’s offices in Reigate. The client is a British multinational risk management, insurance brokerage and advisory company. The role supports information provision, creative problem-solving, and building sustainable relationships with key stakeholders. The successful candidate will hold the job title of Helpdesk Administrator/Coordinator. Type of contract: Full-time, FTC (4-months Maternity Cover). Hours: 40 per week (Monday–Friday; 8 AM – 5 PM with flexibility as per business needs).
Responsibilities
* Deliver a first-class call handling service, ensuring all enquiries are answered with professionalism and courtesy in line with agreed standards.
* Communicate clearly with precise record-keeping and attention to detail.
* Support reservations, confirmations and general business requirements as needed.
* Treat every enquiry with care and accuracy, acknowledging client requests promptly and thoroughly.
* Use the client or guest’s name to create a personalised service experience.
* Maintain knowledge of the building layout and facilities to provide accurate guidance.
* Maximise the use of available rooms, ensuring allocations meet client requirements and advising on the best options.
* Work closely with contractors and colleagues to ensure the smooth running of daily operations.
The ideal candidate
* Share Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
* Ideally, have at least one year’s customer service and administrative experience, preferably in a five-star setting such as a hotel, airline or corporate environment.
* Demonstrate leadership through positivity and resilience, motivating others and driving excellent service standards.
* Friendly and approachable; able to build rapport with a wide range of stakeholders, including VIPs.
* Adaptable, resourceful and solutions-focused with strong organisational and process-driven skills.
* Professional, courteous and considerate; a role model within the team.
* Confident using Microsoft Office and possess strong IT and administrative abilities.
* Effective time management; able to work independently under pressure while maintaining accuracy.
About us
Rapport Guest Services is a multi-award-winning company delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards. We are committed to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com.
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