Overview
Customer Service Coordinator
Imperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for a Customer Service Coordinator on a permanent basis.
Salary: Up to £25,050 per annum plus bonus
Contract: Permanent
Location: Stockton-On-Tees
Hours: Full Time
Job Purpose
To deliver a best-in-class service to our customers by adhering to timescales for service-related tasks. Provide regular updates to customers through verbal and written communication.
Responsibilities
* Accurate completion of day-to-day activities.
* Manage the service book, service call traffic and planning of all aspects of the services we offer.
* Liaise with factories and suppliers ensuring customer service excellence.
* Support the Finance department to ensure payment / credit terms are adhered to.
* Complies with financial regulations, policies, and controls.
* Embrace a performance culture framework and adhere processes to achieve service levels and improvements across set targets.
* Ensure service targets and KPIs are achieved, and expectations are met with optimum levels of quality & service delivery.
* Ensure accuracy and quality of all processes.
* Prioritise workload and demand from internal and external requests.
* Ensure the delivery of quality customer service.
* Support any escalations with a one call resolution.
* Continuously monitor own performance for maximum efficiency
* Work with other all departments within Home Solutions to ensure a collaborative approach is given to deliver the requirements (e.g., Finance, HR, IT, Technical, SHEQ, Process)
* Maintain customer relationships across all of our customers and escalate concerns where necessary.
* To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility.
* To follow health, safety and environmental guidelines and procedures in respect of personal and department activities
* To support holiday cover for the Sales Operations Manager when required
* Carry out any other reasonable duties requested.
Essentials
* Demonstrable experience of prioritisation
* Demonstrable experience of handling telephone calls preferably within a call centre or help desk role.
* Demonstrable experience of planning and managing operational processes for maximum efficiency and productivity
* High standard of IT literacy including accounting software, MS Office, advanced Excel skills.
For more information on this opportunity please get in touch with Dan at Imperial Recruitment Group
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