Job Description: Food & Beverage Assistant
Contributes to the delivery of all aspects of the Food & Beverage operation, events, and functions. Maximizes revenue through casual/ad-hoc sales. Supports the Food and Beverage Manager to drive all elements of the Food & Beverage area to the highest level, ensuring Hoebridge is recognized as the premier family-centric golf and leisure destination in the area.
Measurement of Success: The Food & Beverage Assistant will be evaluated based on:
* Operating profit (from F&B, events, functions)
* Annual staff engagement scores
* Customer loyalty (Net Promoter Score - NPS)
* Audit results
* Manager reviews, operational feedback, personal objectives
Key Responsibilities:
1. Maintain positive relationships with members and guests through active presence, ensuring high standards of service.
2. Greet customers, offer menus, inform about specials, and assist with menu questions.
3. Assist in maintaining all assets, inventory, and resources of the division.
4. Ensure compliance with Health and Safety procedures at all times.
5. Maintain 100% compliance with BGL Academy training requirements.
6. Adhere to all company policies and procedures, including attendance, dress code, and appearance.
7. Review daily bookings, functions sheets, and reservations.
8. Upsell menu items such as appetizers, desserts, drinks, and wine.
9. Process orders accurately and serve accordingly, including take-out orders.
10. Serve alcoholic and non-alcoholic drinks following W&M regulations, using appropriate glassware.
11. Maintain cleanliness and sanitation of all service areas and equipment.
12. Complete side work and daily tasks, including opening and closing procedures.
13. Foster strong teamwork and open communication within the Food & Beverage team.
14. Engage with the local community through events and partnerships.
15. Support environmental sustainability initiatives.
16. Take ownership of actions, demonstrate pride, and deliver high service standards.
This job posting is active and not expired.
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