Main Purpose of Job:
The primary purpose of this role is to provide excellent customer service to patrons of our traditional cask ale pub and brewery tap. The bar staff will ensure that all customers have a pleasant and enjoyable experience by serving drinks efficiently, maintaining a clean and welcoming environment, and promoting our range of cask ales and other beverages.
Main responsibilities
* Serve customers promptly and courteously, ensuring a high level of customer satisfaction.
* Pour and serve cask ales and other beverages in accordance with the pub's standards.
* Handle cash and card transactions accurately and responsibly.
* Maintain the cleanliness and organisation of the bar area, including washing glasses and cleaning surfaces.
* Restock the bar with necessary supplies and beverages.
* Promote and upsell our range of cask ales and other products to customers.
* Assist in the setup and breakdown of the bar area
* Assist with special events and functions
General responsibilities
* Adhere to all health and safety regulations and guidelines.
* Work collaboratively with other team members to ensure smooth operation of the pub.
* Attend staff meetings and training sessions as required.
* Provide feedback and suggestions for improving customer service and bar operations.
* Maintain a professional appearance and demeanour at all times.
Additional duties:
* Assist with the organisation and promotion of brewery tours and tastings.
* Support the management team in inventory management and stock control.
* Accept deliveries and put away stock.
* Participate in promotional events and activities to enhance the pub's visibility and customer engagement.
* Perform other duties as assigned by the management team.
Legal Duties:
* Verify the age of customers to ensure compliance with legal drinking age requirements.
* Follow all licensing laws and regulations related to the sale and service of alcohol.
* Report any suspicious or illegal activities to the management team.
* Ensure that all health and safety standards are met, including proper handling and storage of beverages.
* Comply with weights and measures legislation.
Job Type: Part-time
Pay: £12.21 per hour
Location:
* Burton-On-Trent DE14 1SY (preferred)
Work Location: In person