Overview
Join to apply for the Retail Optical Assistant role at Vision Express.
As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings, and you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that customers leave happy, with eyewear that fits properly and meets their vision needs.
We are Vision Express — with over 550 stores across the UK and Ireland. We offer flexible working arrangements and opportunities to be involved in our Foundation and community initiatives.
Responsibilities
* Provide excellent customer service with personalised assistance to customers and address their needs and concerns.
* Communicate clearly to translate professional terminology into language understandable to patients.
* Maintain accurate customer records, prescriptions, and requirements to provide the best service and product recommendations.
* Work as part of a team across the store and handle a fast-paced retail environment.
* Assist with frame adjustments, repairs, fittings, and product knowledge, including frames, lenses, and contact lenses, to meet store targets.
* Arrange and maintain the store’s look and feel, keeping it organised and stocked in line with store marketing guidance.
What we’re looking for
* Excellent customer service and ability to build rapport with customers.
* Strong communication skills and ability to explain technical information simply.
* Attention to detail in maintaining records and product recommendations.
* Ability to work as part of a team and under pressure in a retail environment.
* Confidence, passion, drive and enthusiasm.
* Knowledge of optical products and services and the ability to promote them to help achieve store targets.
Benefits
* Sales and performance-based bonus and targeted incentives
* Pension scheme
* Life Assurance - 2 x your basic annual salary
* Free eyewear annually from day one of joining
* Opportunity to participate in OneSight EssilorLuxottica Foundation initiatives
* Discounts for friends and family
* Employee Assistance Program with confidential support
* 33 days annual leave, increasing with length of service, with holiday buy/sell option
* Flexible health-related benefits (Health Cash Plan, Additional Life, Critical Illness, Dental)
* Access to company-wide knowledge sharing and internal collaboration
* Flexible lifestyle benefits (Gymflex, Dining Cards, discounted travel insurance, experience days, Cycle to Work)
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Health Care Provider
Industries
* Retail
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