About Us
Dyson is a global technology company with a unique philosophy - to solve problems that others
ignore, first. It transforms every category it enters with radical and iconic re-inventions that work,
perform and look very different.
Five years ago 80% of Dyson’s business was full-sized vacuum cleaners. Today, its digital motor
powered cordless vacuums, robots, Airblade hand dryers, bladeless fans, humidifiers, purifiers and
heaters are powering its growth in 75 countries around the world. 2015 saw the addition of Jake
Dyson Light to the portfolio, and in April 2016 Dyson took its biggest leap yet, revolutionising the
world of health and personal care with the launch of the Dyson Supersonic™ Hairdryer and since
then bringing new pioneering Beauty machines to market through Dyson Airwrap, Dyson Coralle
and Dyson Airstrait.
Dyson’s culture is unique; dynamic, inventive, technology-obsessed and decidedly un-corporate.
The mindset is geared to constant change and Dyson’s pace brings constant challenge. It’s not easy
or comfortable, but it’s this way of working that drives performance. Dyson suits people with the
courage and resilience to find their own way, spotting opportunities where others don’t, and having
the self-belief to persevere where others give up. “Good enough” isn’t good enough. Experiences
are more important than experience. And attitude counts as much as aptitude.
Our mission is to bring Dyson technology to life, to provide the imagery, films, content, experiences
and service that explain our machines, their benefits and the problems they solve for our Owners.
We create assets and journeys that help Owners discover, choose, purchase, learn about and solve
issues they may have with our machines.
About The Team
The Senior Experience Delivery Manager role is a key part of the Digital Delivery leadership team,
reporting into the Experience Delivery Lead. The Senior Experience Delivery Manager will own and
manage digital projects, through their dedicated cross-functional Squad of resource. The successful
candidate will also be responsible for strategic initiatives, review and roll out of new ways of
working across the team and be a key contact for stakeholders across the business.
1. Requirements gathering – ensuring that all briefs are accurate, in line with all team’s requirements and are achievable. Where briefs do not meet Digital requirements, support the stakeholder and planning team in providing a more suitable brief.
2. Planning – maintaining a backlog of projects. Inputting into forecasting and capacity planning. Ensuring change management processes are adhered to.
3. Communication and reporting – communicating status updates via reporting to all relevant teams involved in digital projects, as well as the Experience Delivery Lead and Head of Digital Delivery.
4. Production – ensure all digital projects are delivered following the agreed process; – Continuously seek ways to improve Digital delivery process; – Use digital knowledge to enhance our Creative, Copy and Content Management teams to be producing the best digital work in line with the functionality of our systems; – Drive the production team to deliver and adhere to deadlines and to the brief at every level; – Champion use of production software and templating processes by providing training to relevant parties to ensure tools and documentation is used correctly.
5. Stakeholder management - communicate clearly and regularly with business stakeholders on the status of projects, managing expectations relating to delivery. Make sure that all projects are understood to the highest degree. Ability to tailor information to different audiences e.g. creative vs technical vs senior management etc.
6. Supplier management – where required, brief suppliers and obtain appropriate print/production quotes for projects and communicate out to stakeholders. Manage Supplier relationships and retainers, including deadlines, delivery and quality issues, working alongside the assigned Creative.
7. Facilitation – coordination of daily and weekly Squad meetings with all relevant teams within the production process, ensuring that sessions are effective, attendees are adding value and outputs are clear and actionable.
8. Digital campaign delivery – ability to understand and support the delivery of multiple digital deliverables including (but not limited to) web pages, third party digital retail assets and eCRM.
About You
9. Proven track record of driving digital asset production across multiple projects
10. Experience of working with Content Management Systems and Project Tools (Jira and Confluence)
11. Experience of working with cross-functional teams and managing multiple stakeholders
12. Proven experience and ability to effectively plan and manage high volumes of digital asset demand / briefs
13. Previous experience of working with 3rd parties, able to negotiate and interrogate digital design briefs
14. Line management experience desirable
Optional experience:
15. Experience of managing a Digital / Design studio would be advantageous preferable
16. Experience of working alongside technical teams
17. Experience and knowledge of Agile ways of workings, including scrum would be desirable
Benefits
Financial:
18. Performance related bonus
19. Company paid Life Assurance
20. Discounts on Dyson machines
21. Competitive pension scheme
22. Purchase additional holidays
Lifestyle:
23. 27 days holiday plus statutory bank holidays
24. Free bus travel to and from Malmesbury campus from Bristol, Chippenham and Swindon
25. On-site parking
26. Endless free coffee and tea, and a free lunch
27. Free on-site hair salon
28. On-site lifestyle Assist
29. Electric vehicle scheme
Health:
30. Private Medical insurance for all employees
31. Employee Assistance Program for employee and dependents
32. Digital GP and prescription service
33. Fertility treatment support
34. On-site gym and sports centre
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.