Digital Adoption & Learning Manager, Liverpool
Job Details
Location: Liverpool, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 85842fd2667d
Posted: 12.08.2025
Expiry Date: 26.09.2025
Job Description
We are seeking a highly skilled and proactive Digital Adoption & Learning Manager to join our Customer Success team within the Digital, Data and Technology function. The role focuses on enhancing user experience across our software portfolio and ensuring successful digital tool adoption. The manager will act as the product owner of our digital adoption product, VisualSP, creating engaging content and walkthroughs. The ideal candidate is independent, proactive, and collaborative with diverse stakeholders.
Responsibilities
1. Be a superuser of VisualSP, leading content creation and management.
2. Gather and analyze user feedback for content and process improvements.
3. Create high-quality digital content, tutorials, guides, and walkthroughs.
4. Use Microsoft Clarity and PowerBI to monitor usage metrics and insights.
5. Identify pain points and implement strategies to improve user experience.
6. Conduct training sessions and support content creators and users.
7. Manage relationships with vendors and monitor digital adoption initiatives.
Candidate Profile
Minimum criteria include:
1. Proficiency with VisualSP or similar platforms.
2. Experience in digital adoption or related fields.
3. Understanding of UX principles.
4. Ability to analyze user feedback and metrics.
Preferred skills:
1. Proficiency with Microsoft Clarity, PowerBI.
2. Team management experience.
3. Excellent communication skills.
4. Collaborative working style.
5. Problem-solving skills.
Our Culture
We value diversity, inclusion, and the contributions of all employees. Our culture encourages authenticity, collaboration, and continuous growth. We support flexible working arrangements to promote work-life balance.
Beyond Work
We believe in making a positive societal impact through various initiatives. We seek individuals eager to contribute, innovate, and uphold our values of purpose, curiosity, and kindness.
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