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Financial & Legal Insurance Company Limited provided pay range
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Base pay range
Are you ready to take charge and lead a vibrant team in the world of legal expenses insurance? At Financial & Legal Insurance (F&L), were on the lookout for a forward‑thinking Claims Team Leader to ensure our claims are managed efficiently and in line with our commitment to outstanding customer service.
Who We Are
Part of the Drive Further Collective, F&L provides tailored legal expenses insurance solutions underwritten in‑house. Were passionate about understanding our customers and supporting them with innovative products and service excellence.
What Youll Do
* Lead and Inspire: Oversee a team managing BTE Legal Expenses Insurance and ancillary product claims, ensuring adherence to FCA regulations while driving excellence.
* Drive Performance: Implement processes that support Consumer Duty outcomes, enhance efficiency, and build strong relationships with brokers and partners.
* Foster Growth: Cultivate a positive work environment that encourages professional development, psychological safety, and employee engagement.
Your Key Responsibilities
* Manage the claims process from start to finish, ensuring timely and fair resolutions.
* Continuously improve claims workflows and customer communication, with a focus on Vulnerable Customers.
* Provide guidance and support to your team, addressing escalations and resolving issues efficiently.
* Lead risk management efforts, identifying trends and areas needing action.
What Were Looking For
* Experience: Proven track record in insurance claims management, especially BTE products.
* Skills: Effective team leader with strong communication and organizational skills.
* Understanding: Solid grasp of FCA regulations and Consumer Duty requirements.
* Qualifications: CII certifications (ideally IF1 or R01, IF2, and IF4).
Why Join Us?
At F&L, were not just about processes; we’re about people. Expect a collaborative culture, opportunities for learning and development, and a chance to be part of a company that values your contribution and supports your professional growth.
Ready to make a difference? Apply now to become our next Claims Team Leader.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Finance and Customer Service
Industries
Insurance
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