Macks Solicitors was founded in 1995, initially as specialist Personal Injury lawyers, particularly serious, life-altering accident claims and related solicitors negligence claims. We still have a thriving team of Personal Injury solicitors but as our reputation has grown, so has our strength and our breadth of legal services. Over the past 25 years, weve brought together a truly exceptional team of lawyers, support staff and business professionals who, between them, have all of the skills, knowledge and experience necessary to provide a truly complete legal service.
Responsibilities
* Possibility of a full-time position upon completion of the apprenticeship
* Act as the first point of contact for new client enquiries, either via phone, email, or in person
* Provide a professional and welcoming experience for potential clients
* Accurately open new client files, ensuring that all necessary documentation is obtained, processed, and properly stored in line with the departments procedures
* Provide adhoc secretarial duties, including managing calendars, scheduling appointments, and assisting with the preparation of legal documents and correspondence
* Assist with managing and responding to client queries, maintaining regular communication and ensuring a high level of client satisfactionAssist with general administrative tasks as needed, including data entry, filing, and document management
Level 3 Business Administrator Apprenticeship Standard
* Level 2 Functional Skills in maths and English (if required)
* End-Point Assessment (EPA)
Learning Opportunities
* IT
* Record and document production
* Decision making
* Interpersonal skills
* Communication
* Quality
* Planning and organisation
* Project management
* Relevant regulation
* Policies
* External environment factor
Monday - Friday (exact hours to be confirmed)
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