Product Expert (Solar, Energy Storage, Networking)
Location: Fully onsite at GivEnergy’s Manchester City Centre office
Schedule: Permanent, 37.5 hours per week, with shifts falling between 7am – 7pm, Monday - Friday
Salary: Up to £35k pa DOE and qualification level
As a Product Expert at GivEnergy, you’ll play a vital role in supporting our network of Pro Tier solar and storage installers. You will be the first point of contact for technical phone support, helping installers with system quotations, installation procedures, and product commissioning.
Your in-depth product knowledge and communication skills will ensure a smooth experience for our partners and uphold the technical excellence GivEnergy is known for.
Who Are We?
GivEnergy is a leading innovator in the renewable energy sector, developing smart energy storage solutions that empower homes and businesses to take control of their power. We’re on a mission to accelerate the transition to sustainable energy through cutting-edge technology, exceptional service, and a commitment to a greener future.
Key Responsibilities
* Provide real-time phone support to installers during quoting, installation, and commissioning of GivEnergy products.
* Diagnose and resolve technical issues with clarity and confidence, ensuring installers feel supported and informed.
* Guide installers through system configuration, product compatibility, and optimal system design.
* Document and log all support cases with accuracy for internal tracking and quality improvement.
* Collaborate with internal teams (engineering, sales, product development) to provide feedback and contribute to ongoing product improvement.
* Stay up to date with GivEnergy’s evolving product range and technical documentation.
What We’re Looking For
* 3–5 years of experience in a technical call centre or similar support environment.
* Proven ability to troubleshoot and explain technical concepts to a non-technical audience.
* Experience working with electrical, renewable, or energy storage systems is highly desirable.
* Strong verbal communication skills with a calm and supportive manner under pressure.
* Organised, detail-oriented, and comfortable working in a fast-paced environment.
* Ability to work independently while contributing to a collaborative team.
Why Work With Us?
* Be part of a fast-growing, innovative company at the forefront of the renewable energy sector.
* Work with a dynamic and supportive team committed to sustainability and excellence.
* Competitive salary, performance-based incentives, and opportunities for professional development.
* The chance to make a meaningful impact by supporting our Pro Tier installers in driving the UK’s transition to clean energy.
* Cycle To Work and EV Schemes. *
* Celebrate your birthday with an additional paid day off.
* Ongoing training and professional development.
At GivEnergy, we are committed to fostering an inclusive and diverse workplace where every individual feels valued, respected, and empowered to bring their authentic selves to work. We believe that diversity drives innovation and creativity, and we actively seek to build on our already inclusive culture.
We welcome applications from candidates of all backgrounds, including minorities, women, individuals with disabilities, LGBTQ+ individuals, and veterans.
We are dedicated to creating equal opportunities for all, and we encourage candidates from underrepresented groups to apply. Join us in shaping a workplace where diversity is celebrated, and everyone can thrive.
Agencies: Please note that we do not require agency support at this time. Anything received will be treated as a gift.