Job Description
SOW:
1. Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
2. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
3. Inventory management
4. Imaging of Laptops & Desktops
5. Printer Management
6. Assistance in fixing issues for Conference room and working with Vendor for room setup
7. Hardware/software troubleshooting and resolution
8. Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
9. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
10. Network & Sharing printer installation
11. Knowledge of Office 365 support
12. Coverage/compliance software installation and troubleshooting
13. Good communication skill
14. Good Knowledge of DHCP, DNS.
15. Maintain IT inventory, coordinate vendor support, and assist with procurement
16. Support Mac devices
17. Strictly adhere to defined Service Level Agreements (SLA’s)
18. Support recurring meetings, events, and after-hours activities as required
19. Documenting incidents, problems, and resolutions for future referen...