Support Workers work to promote service users to remain independent in their own homes.
Our Support Workers deliver care in the home and other venues, provide a reliable, personal service
which meets the individuals personal need and respect confidentiality at all times.
Duties and tasks will include the provision of personal, social and enabling care and support to
service users within their own home and in the community.
JOB SPECIFICATION
1.
To deliver high quality care to Service Users and their families
• To provide the highest quality care to service users in their own homes in accordance with
their support plan, in person-centred approach.
• The range of tasks that the Support Worker may be required to undertake covers personal
care, domestic/practical tasks, and enabling and support work:
• Personal care includes washing, dressing, bathing, toileting and medication monitoring
and/or assistance.
• Social duties include preparing and cooking meals, essential cleaning, shopping, bill payment
and fire maintenance.
• Enabling and support may include such activities as supervising, monitoring and coaching to
empower service users to be as independent as possible and have control over their own
lives. Support Workers may also be required to escort or accompany service users to
outings, appointments or other events.
• To be aware of the personal needs and requirements of your service users, communicating
successfully, not only with your service user, their family, friends and other healthcare
professionals.
• Ensure that all care is completed within Caring Grace Ltd Policies and Procedures,
Fundamental Standards and all contractual and legislative requirements.
• Any other duties that may be necessary to comply with the demands of the CIor other
legislative bodies.
• Maintain appropriate records to meet the needs of the service, observing and promptly
reporting back any changes or concerns in your service user’s circumstances or condition.
• Contribute to and work effectively as part of a team.
• Deliver support in a manner which is sensitive to the service user’s culture, disability, race,
age, sexuality, marital or civil partnership status, transgender status or religion/belief.
• Engage and work closely with unpaid carers, such as family or friends, for the benefit of the
service user.
• Promote anti-discriminatory practice.
• Protect the confidentiality of service users and of Caring Grace Limited.
• Promote the dignity and privacy of service users.
• Act promptly and appropriately to protect service users from neglect or abuse.
• Participate in staff development (including supervision), training and performance appraisals
as required.
• At all times present a professional and caring image of Caring Grace Limited and
demonstrate behaviors reflective of this.
• Any other duties as delegated by line managers.
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