TNC/247 Credit Control Administrator Konecta Group -Ringwood Job Description Credit Control Administrator is responsible for managing customer accounts, ensuring timely payments and minimizing bad debts within TNC/247. Also responsible for the invoicing and transferring liability on penalty charge notices. Duties will include raising invoices, chasing overdue invoices by phone, email and post. This market needs to ensure that a high quality, business focused, efficient and cost-effective bespoke service which maximizes amounts recovered from the PCO/H247 drivers, while providing an excellent service and actively building client relationships and marketing/business development opportunities. A Day in the Life: Manage damage invoicing to customers. Aged debt credit control process and current debt process – ensuring vehicles are immobilised effectively and in line with process Escalation and support to other departments Communication with stakeholders and customers Debt management, new processes, and insurance processes if applicable and appropriate Ensuring compliance in all communication across the business units in line with rental agreement Debt recovery/Collection Liaising with the CX team to ensure understanding and adherence to processes related to invoicing, billing and reconciling both. What You’ll Do: • Improve efficiency in cash collection activities and reduce bad debt exposure. • Chasing overdue invoices in a timely manner in line with process. • Invoicing and transferring liability for penalty charge notices • Holiday cover for recovery of excess and replacement vehicles. • Immobilization of vehicles in line with nonpayment processes. • Recovery of debt for Hertz 247 • Assist the manager of this department in preparing court packs. What We’re Looking For: • Moderate / Expert proficiency in Microsoft Office (word, excel, Power Point) • Ability to collaborate with internal and external stakeholders across multiple functions and locations. • Ability to influence. • Flexible and adaptable; ability to work effectively in ambiguous situations. • Excellent verbal and written communication skills. • Results driven, ability to make decisions and help solve problems. • Ability to build support a high-performing, results-oriented, and highly engaged team. • Ability to drive process and organisational change. • Ability to motivate teams and keep a positive attitude in a fast-paced environment. • Ability to work under minimal supervision with a goal-oriented mindset. • Ability to see the big picture and leverage critical thinking and decision-making skills. • Excellent organisation, time management, delegation, and prioritization skills. What You’ll Strive For: • % of debt recovery over revenue • Recovery amount ratio • Insurance claims appropriately handled and closed • Compliance always