General information
Job Title:
Product Owner - Customer Onboarding
Ref #:
9396
Location:
Edinburgh
Department:
BAR - Product Management
Business Area:
Customer Experience
Working time:
Full-Time
Date Published:
Serving our customers, communities, and planet a little better every day.
Salary
– Up to £65k + annual bonus & benefits
Location
– Edinburgh, Permanent
Office Attendance
- Our roles are hybrid; however, you should be able to travel to the Edinburgh office 2 days a week.
Closing Date
– Applications close on 15th October 2025
A chance to thrive:
We're looking for a
Product Owner
to join our Customer Experience Product team at Tesco Bank, part of Barclays Bank UK Plc.
As a Product Owner, within the Customer Experience Product team, you' ll be part of a cross functional feature team and play a key role in ensuring the team continues to deliver excellent outcomes for both our customers and our business. This role is critical in ensuring we define, refine and deliver features that drive business outcomes associated to growth and simplification across our lending business.
What You'll Be Doing
* Collaborating with stakeholders, customers, and the development team to define clear, actionable, and prioritized requirements for prioritised features.
* Continuously updating and maintaining the feature team backlog, ensuring it reflects the latest insights and priorities
* Engaging in PI planning events to help refine the backlog, and map out team objectives for the upcoming increment.
* Working closely with the development team during iteration execution to provide clarity, address questions, and ensure alignment with the product vision
* Reviewing and validating product increments to ensure they meet the defined requirements and deliver value to customers
* Participating in inspecting and adapting workshops to continuously improve processes, address issues, and enhance quality of feature team outputs.
We need you to have:
* Demonstrable experience working as a Product Owner, ideally within customer onboarding and customer journey
* Previous people management experience to be able to drive and influence decisions
* Solid understanding of customer pain points
* Evidence of exceptional communication skills and an ability to convey information clearly and facilitation of open dialogue.
We don't expect you to tick every box, and if you feel you hit most of the brief, it's worth exploring to further develop your career here with us.
What's In It For You
* Prepare for your retirement with our colleague pension scheme.
* Private Medical Insurance (WL2+) and virtual GP Service 365 days a year.
* Performance related annual bonus.
* Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
* Embrace the benefits of our Colleague Clubcard (until March 2026), enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we'll give you a second card to share with someone else.
* Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous paid paternity leave.
* A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.
Everyone's welcome:
We want all our colleagues to always feel welcome and be themselves at Tesco Bank, part of Barclays Bank UK Plc. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you're interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more
Why Tesco Bank?
Whether we're helping our customers or looking after our people, you'll find there's a warmth and friendliness to everything we do.
It means we put your wellbeing first and give you bags of support, training and development, so you can build the career that's right for you. It's about looking after each other with the same care that we give to our customers.
We've created an environment where everyone feels included, accepted and welcome. Which means you can bring your whole self to work every day and totally thrive at the same time.
Lovely.
Say hello to life in Tesco Bank.