Derby Ref: VA3738 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor – Automotive | Full Time | Derby Location: Derby Job Type: Full Time, Permanent Hours: 8:30am – 5:00pm Monday to Friday every other Saturday (41.5 hours per week) Company: Steer Automotive Group Join a Leading Automotive Repair Team in Derby At Steer Automotive Group, we’re committed to doing things the right way – delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in everything we do. We’re currently looking for a Customer Service Advisor in Derby to become the friendly and professional face of our busy automotive repair centre. Thi s is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment. Key Responsibilities Provide a warm, professional welcome to customers both in person and over the phone Manage repair bookings, vehicle check-ins, and handovers Keep customers updated throughout the repair process Liaise with technicians, insurers, and suppliers to ensure smooth operations Handle customer queries and resolve issues efficiently and professionally Maintain accurate records with excellent attention to detail About You Experience in a customer service, service advisor, or administrative role Automotive industry experience is beneficial but not essential Strong communication and interpersonal skills Ability to multitask and stay calm under pressure Confident using IT systems and quick to learn new tools Passionate about delivering outstanding customer service What We Offer Competitive salary performance-based bonus Ongoing training and career development opportunities Supportive, team oriented working environment Opportunity to grow within a leading automotive repair group Why Join Steer Automotive Group? You’ll be part of a company that values Excellence, Innovation, and Integrity, where your contribution truly matters and customer satisfaction is at the heart of everything we do. Apply Today If you’re a motivated Customer Service Advisor looking for your next opportunity in Derby, we’d love to hear from you. Apply now and join a company that puts customers first.