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Junior User Experience Researcher, Bristol
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Client:
Capgemini
Location:
Bristol, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
Job Views:
3
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
About the job you're considering
The XMO (Experience Management Office) Lead role involves managing experience data, including technical data impacting end-user work and improvement priorities. The User Experience Lead interfaces with customers, delivery, and executive teams to maintain a holistic, customer-centric view of end-user experience across multiple accounts. The focus is on identifying business opportunities to enhance user experience, improve service efficiencies, and manage cross-functional areas to optimize service quality and cost.
Hybrid working: Your work location will vary between company offices, client sites, and your home, depending on role needs, but you cannot work 100% remotely.
Pre-employment checks include identity verification, nationality or immigration status, employment history for the past 3 years, and a criminal record check.
Your role
* Ensure high customer satisfaction through effective IT services.
* Understand and improve IT process performance.
* Lead governance of Business Value Managers (BVMs) to ensure consistent, optimal IT services.
* Use data analytics and process analysis to identify inefficiencies and drive improvements, including automation.
* Define Target Operating Models (TOMs) aligning with strategic objectives.
* Align improvements with long-term vision and continuous service improvement.
We promote inclusivity and support wellbeing, with initiatives like trained Mental Health Champions and wellbeing apps.
Your skills and experience
* Experience in user experience concepts, XLA creation, and improvements.
* Skills in data modeling, process modeling, data integration, and reporting tools.
* Strong communication and presentation skills at all organizational levels.
* Experience with client contracts and obligations is preferred.
* Lean Six Sigma and ITIL V4 qualifications are beneficial.
Your security clearance
Applicants must obtain Security Check (SC) clearance, requiring residency in the UK for the past 5 years and other criteria. The recruitment process includes questions about eligibility for security clearance, nationality, and citizenship, with some roles restricted to UK nationals.
What does ‘Get The Future You Want’ mean for you?
You will join a Great Place to Work for Wellbeing in 2024, with initiatives supporting mental health and professional development. Capgemini offers extensive training, certifications, and a supportive community.
Why consider Capgemini
Join us to work on transforming business through technology, building a sustainable and inclusive future. You will gain diverse experiences, learn from industry experts, and help clients innovate and grow, making a positive impact on society.
About Capgemini
Capgemini is a global leader in digital and sustainable transformation, with over 55 years of experience, 340,000 employees, and operations in more than 50 countries. It delivers comprehensive services from strategy and design to engineering, leveraging AI, cloud, and data expertise, with 2024 revenues of €22.1 billion.
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