Join to apply for the Customer Service Assistant role at Community Housing Cymru
2 days ago Be among the first 25 applicants
Overview
We are seeking a Customer Service Assistant to assist with the provision of a high-quality customer service to Barcud’s tenants that enables Barcud to meet its business objectives and the needs of its external customers.
About Us
Barcud Cyf is a dynamic housing association formed through a merger in 2020. Our organisation combines strong leadership, housing management and development expertise to create an ambitious, forward-thinking business. This strategic alliance has positioned Barcud to make significant strides in developing affordable homes for rent and purchase and provide housing support services for our tenants. It has also allowed us to foster increased high quality employment opportunities for mid and west Wales. Barcud is dedicated to supporting local businesses and reinvesting in the communities we serve. Join us as we work towards building a better, more sustainable future for all.
Salary and benefits information is provided in the Additional Information section.
Job Role
Key Responsibilities
* Provide a high-quality, customer focused service to tenants.
* Be the first point of contact for tenant and stakeholder enquiries, answering enquiries and directing tenants to other colleagues as appropriate.
* Ensure that repairs are ordered and processed in a timely manner, reporting back where there is a consistent issue with the delivery of repairs.
* Operate both the reception and telephone services for tenants and other stakeholders, greeting tenants and visitors in a friendly, professional and welcoming manner.
* Work collaboratively across the organisation to ensure tenants enquiries are successfully and swiftly answered.
* Refer tenants to external stakeholders, including Local Authorities, when appropriate.
* Input data and records relating to customer service and repairs in Barcud’s databases.
* Be responsible for receiving rent over the phone and in person and administer various payment methods including direct debits, cards and arrangements.
* Record any informal complaints and compliments, distributing these to relevant teams/functions at Barcud.
* Sort and distribute incoming mail.
* Respond to the website web chat function as appropriate and respond to enquiries when web chat is unavailable.
* Provide administrative back up as needed.
* Assist with tenant profiling exercises and other customer service matters.
* Deputise for the Senior Customer Services Officer when required.
People
* Promote a high-performance culture that drives continuous improvement and efficiencies.
* Communicate the priorities, plans, vision and objectives of the Association to ensure effective delivery to the agreed service standards and targets.
Corporate
* Promote, develop and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services.
* Promote Health and Wellbeing initiatives throughout the organisation.
* Provide excellent customer service to all internal and external customers.
* Work within the Association’s equality, diversity and inclusion policies at all times and in all aspects of service delivery and employment.
* Ensure that the Association and its employees comply with all legal, statutory and regulatory requirements along with best practice.
* In all aspects of the Association's work, promote effective communications, excellence in customer service, and a focus on continuous improvement.
* Carry out such other duties and responsibilities as may reasonably be requested.
Additional Information
Salary (pro rata): £25,634
Hours and Contract Type: 37 Hours, Full Time and Permanent
Responsible to: Senior Customer Service Officer
Department: People and Insights
Location: Aberystwyth
Closing date: 22 October 2025 (midday)
(Please note that applications received after this deadline will not be accepted).
Interview date: 31 October 2025
We reserve the right to close this vacancy early if we receive sufficient applications.
To Apply: Please click on the Apply button below.
Any problems with the links in this advert, please contact bev@charityjobfinder.co.uk
#J-18808-Ljbffr