Job summary
An exciting opportunity has arisen within the Specialised division for a Directorate Support Officer based in the Heart Centre.
The post holder will be responsible for proactively monitoring and tracking 18-week pathways to ensure patient journeys are processed in a timely and efficient manner, aligned with national and local targets.
Key responsibilities include supporting the Operational Services Managers with patient access and the smooth flow of patients through the Directorate's services, including elective and non-elective inpatients, day cases, emergency portals, outpatient clinics, theatres, and diagnostics.
Main duties of the job
1. Support the management of the Referral to Treatment (RTT) framework and serve as the primary administrative resource by supporting validation and pathway tracking processes.
2. Ensure patients waiting for treatment on any elective care pathway (RTT, Cancer, and Diagnostics) are validated and their pathways expedited in line with service and patient expectations. Manage breaches and escalate issues appropriately, working closely with administrative teams and clinicians.
3. Assist Operational Services Managers with patient access and flow management across services.
4. Provide relevant information for management presentations at various forums.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country, serving around three million people. We are renowned for our facilities, teaching, and research, with approximately 1,450 inpatient beds across Stoke-on-Trent and Stafford. Our workforce of 11,000 provides emergency treatment, planned operations, and medical care at Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist trauma center for the North Midlands and North Wales, offering development opportunities aimed at fulfilling everyone's potential. Our goal is to be a world-class center of achievement, providing high standards of care and attracting talented staff for learning, work, and research.
Details
Date posted: 04 July 2025
Pay scheme: Agenda for Change
Band: Band 4
Salary: £26,530 to £29,114 per annum, pro-rata
Contract: Fixed term
Duration: 12 months
Working pattern: Full-time
Reference number: 205-7261379
Location: Royal Stoke, Newcastle Road, Stoke-on-Trent, ST4 6QG
Job responsibilities
For more information, please see the attached Job Description and Person Specification. For further details, contact Kellie Smith (see contact details).
Person Specification
Knowledge (Essential)
* Knowledge of 18-week RTT Pathways
* Experience with RTT validation
* Ability to undertake audits and identify trends
Knowledge (Desirable)
* Operational management experience
Experience (Essential)
* 1 year working in an Acute Trust
* Proficient in Microsoft Office and Excel
* Experience with the Trust's patient access policy
Experience (Desirable)
* Experience with careflow
Qualifications (Essential)
* Good GCSEs (grade C or above)
Qualifications (Desirable)
* Diploma/Degree in health management or related field
Additional information
This post is subject to the Rehabilitation of Offenders Act 1975 (Exceptions Order) 1975. A DBS check is required.
Applications from those requiring Skilled Worker sponsorship are welcome. Further information is available on the UK Visas and Immigration website.
Employer details
University Hospitals of North Midlands NHS Trust
Address: Royal Stoke, Newcastle Road, Stoke-on-Trent, ST4 6QG
Website: https://www.uhnm.nhs.uk
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