Our client is seeking a Deputy Administration Manager to join their pensions administration team in Chelmsford. Our client prides themselves on ensuring each client receives a dedicated service, fostering strong relationships and delivering exceptional customer service
As Deputy Administration Manager your role will involve:
Oversee annual and ad-hoc projects for defined benefit (DB) schemes
Monitor and ensure timely completion of projects in line with legislative and client requirements
Review and quality-check the work of less experienced administrators
Monitor team accuracy, performance, and SLA adherence, taking action to ensure targets are achieved
Conduct appraisals, probation reviews, mentoring sessions, and regular team catch-ups
Ensure accurate use of the time recording system for chargeable and non-chargeable activities
Maintain strong client relationships, acting as a credible partner for scheme trustees and sponsors
Prepare, check, and issue administration bills
Update change control logs, schedules, and internal spreadsheets
Oversee breaches, errors, and complaints logs, ensuring prompt action and review
Deputise at Administration Manager meetings when required
Manage day-to-day workflow, holding regular meetings with senior team members to resolve issues and maintain progressThe person:
Essential:
Expert knowledge of pensions administration (defined benefit schemes) across all processes: leavers, retirements, deaths, transfers, and reporting
Strong understanding of current pensions legislation and regulatory frameworks (Pensions and Finance Acts)
Proven supervisory and workflow management experience, including appraisals, performance monitoring, and recruitment
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Strong people management skills, with the ability to motivate and support staff
Demonstrable numerical aptitude through work or academic achievementsDesirable:
Third-party pensions administration experience (preferred)
Experience presenting at prospect pitches or trustee meetings
Commercial awareness and business insightQualifications
Minimum: Maths and English GCSE (Grade C/5 or above, or equivalent
Desirable: Progression in a relevant pensions qualification (CPC, QPA, DPC, RPC, APMI)Benefits:
Competitive salary and annual discretionary bonus
25 days' holiday (with buy/sell flexibility)
Generous pension matching scheme
Healthcare plan, life assurance, and employee discounts.
Flexible benefits scheme and employee assistance program
Digital GP service and paid volunteering days
Referral bonuses for introducing suitable candidates