Quality Assurance and Complaints Handler – Global FinTech - Multiple Hires
Location: Hybrid (Remote) and London (in-office when required)
Rate: c£250-£300+ per day DOE
Are you a confident and experienced complaints specialist with experience within financial Quality Assurance looking to make an impact at one of the world’s fastest-growing FinTechs? We’re hiring multiple QA & Complaints Handlers to join a high-performing team on a interim basis initially for a 6 month period.
This is a fantastic opportunity to join a modern, mission-driven financial services firm that is reshaping the way people manage and access money. With a strong culture of customer-centricity and innovation, our client is seeking passionate professionals who take pride in delivering fair, timely, and high-quality complaint resolutions as part of the Global Quality Assurance function, driving complaints processes and consistency.
As a Complaints Handler, you will investigate complex customer issues across a range of regulated financial products and services, assess the facts in line with FCA DISP and Consumer Duty, and ensure regulatory compliance while delivering a positive customer experience. You’ll be expected to communicate clearly and empathetically with customers and internal stakeholders, and support continuous improvement by identifying trends and root causes.
This is a hybrid role predominantly home based with occasional travel to the office, in Central London.
What We’re Looking For:
* 6-8 years' experience in regulated complaints handling (FCA, DISP, Consumer Duty)
* 4+ years of QA within a financial services role/organisation
* Strong written and verbal communication skills
* Ability to work independently and manage a busy caseload
* Customer-first mindset with high attention to detail
* Exposure to FinTech, digital banking, payments, or e-money is desirable
What’s on Offer:
* Competitive daily rate dependent on experience
* High-growth environment with career development opportunities