Job Description This is a multi-location role; successful candidates must have a flexible approach to working hours. Key Areas of Responsibility Team Leadership/Supervision: To ‘ set to work’ all General Assistants across the Unit/location at the start and during their shift. To ensure all staff are trained and competent, both with on-the-job training, task books and formal training. To deliver on-the-job instruction and coaching to team members on a range of day-to-day work tasks (e.g. till training, cleaning knowledge, portion control, dietary needs, menus, manual handling etc). To brief and communicate key messages, ensuring full understanding and competence. To monitor and provide feedback to team members daily, including recognition of good practice, and guidance to improve standards. To liaise with management to ensure formal follow up processes for any gaps in performance standards, attitude or attendance. To conduct 121s and regular reviews, and seek/give updates/clarity to Managers. To support team members with customer service skills and knowledge. To support the planning and checking of a range of management tasks, such as rostering, timesheets, orders, stock control and audits. Operations: To carry out a range of catering activities under the direction of Managers, including but not limited to serveries, retail shops and coffee outlets. To ensure all food service provision is carried out in accordance with all aspects of the Somerset Larder Food Safety & Quality Management System and any relevant legal requirements. To have a basic understanding of Retail, GP and associated costs To ensure all food is delivered on time to the required quality standards. To serve food and beverage at additional functions as required by key customers. To ensure that all service facilities and all equipment are cleaned in accordance with the prescribed method and to the correct schedule. To assist the manager(s) in planning services in the most efficient manner, taking into account any equipment, cross contamination or allergen constraints. To ensure catering provision is carried out cost effectively with product rejects and waste within agreed limits. To be involved in the development and implementation of new products, packaging, methods and equipment as required by Somerset Larder. To ensure all quality records are completed accurately and on time. To carry out specific food service tasks as required. To carry out projects or other tasks as requested by management. Health, Safety, Environmental and Service: To ensure all work is carried out in accordance with the relevant H&S legislation and Codes of Practice, together with any specific company requirements of key customers. To organise the ordering of all raw materials, packaging, consumables and cleaning chemicals as and when required. To advise relevant managers of all planned maintenance required or carried out and any repairs following unplanned breakdowns. Following the receipt of any customer complaints, assist in investigation of the cause and recommend/implement appropriate corrective action. Work with managers to complete a trend analysis of customer complaints. Our Ideal candidate will have the following characteristics in line with our values Togetherness · Ability to work as part of a team · A flexible approach to working hours · Be supportive of colleagues Nurture · Keen to learn on the job · Hold Food Safety Level 2 (or be able to achieve on appointment) Pride · Be honest and trustworthy · Able to work independently · Have a can-do approach Planet · Hygienic approach and manner · Committed to zero harm and sustainable practices