Are you passionate about technology and delivering excellent customer service? We’re looking for a Service Desk Analyst to join our team and provide first‑line technical support to managed service customers in a fast‑paced, collaborative environment.
What you’ll be doing:
* Providing first‑line support via phone, email, and self‑service channels
* Managing incidents and service requests through to resolution
* Troubleshooting issues across Windows, MS Office, Active Directory, and mobile devices
* Escalating complex issues while keeping users informed throughout
* Logging and managing tickets through ITSM tools with accurate documentation
What we’re looking for:
* Previous experience in a Service Desk or MSP environment
* Strong communication and customer service skills
* Knowledge of Windows 10+, Active Directory, Entra, Intune, and remote support tools
* Ability to explain technical issues clearly to non‑technical users
Key qualities for success:
* Customer‑focused mindset
* Strong problem‑solving and decision‑making skills
* Accountability and ownership of incidents
* Team collaboration and communication
* Empathy and patience when supporting users
If you enjoy solving technical problems, supporting users, and working as part of a collaborative team, we’d love to hear from you.
Apply now and help us keep businesses running smoothly.
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