Service Manager - Bolton Service Centre
OTE: £40,000
Hours: 8am-6pm
Carsa is thrilled to announce a fantastic leadership opportunity in our Service Centre in Bolton. We invite applications from experienced Service Managers ready to harness their potential in an exhilarating role.
Role Overview:
Spearhead the development and operations of our recently inaugurated site.
Craft and lead your team to establish a standard of unmatched aftersales service.
Oversee and guarantee the pristine preparation of our used stock inventory.
Key Responsibilities:
* Efficiently streamline aftersales and service processes, ensuring cost-effectiveness.
* Diligently manage warranty claims to minimise aftersales expenses.
* Optimise parts procurement processes for efficiency and cost.
* Authorise budgeted expenditures for vehicle rectifications and preparations.
* Oversee fuel expenditure, service cheques, and company card transactions, ensuring adherence to company procedures and set limits.
* Elevate workshop productivity to minimise vehicle repair and service duration.
* Deliver on both overarching business and personal performance targets.
* Pioneering growth in our retail service sector, collaborating with the Operations Director on strategies.
* Assure vehicles are prepared to the Carsa standard prior to sale.
* Coordinate with the Sales team regarding vehicle delivery schedules.
* Promote a secure and organised working environment for all team members.
* Undertake team appraisals, recruitment initiatives, and coordinate with HR.
* Approve weekly staff hours and overtime allocations.
* Administer leave and absence protocols in alignment with company policies.
* Uphold paramount health and safety standards, ensuring a secure ambiance for staff, clients, and peers.
* Collaborate seamlessly with the Operations Director to troubleshoot and resolve challenges.
Perks & Benefits:
* Special Birthday Leave
* Death in Service Insurance
* Clear pathways for career advancement
* Comprehensive on-the-job training
* Attractive company pension plan
* 28 days of annual leave (inclusive of bank holidays), escalating to 30 days after 3 years and 33 days post 5 years of committed service.
About Carsa:
At Carsa, our ethos revolves around offering a customer-centric experience. When you walk into our showroom, you're greeted by a stress-free, invigorating ambiance and a steaming cup of coffee. Harnessing the power of cutting-edge video conferencing tech, our sales specialists are always within reach, and our dedicated showroom hosts are at the forefront ensuring your Carsa journey is exceptional.
Apply today and become a driving force in shaping Carsa's aftersales excellence.
Job Type: Full-time
Pay: Up to £40,000.00 per year
Benefits:
* Company events
* Company pension
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
Ability to commute/relocate:
* Bolton BL2 2BL: reliably commute or plan to relocate before starting work (required)
Experience:
* Service Manager: 1 year (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person