Summary
Masons (Louth) Ltd are looking for a keen individual to join their team and take on the daily administration and reception duties, whilst providing excellent customer service. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.
Wage
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday between 9.00am - 5.30pm and Friday, 9.00am - 5.00pm with 1-hour unpaid lunch. May involve one Saturday per month.
37 hours a week
Start date
Monday 20 October 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This will be a varied position working with a team of property professionals, carrying out reception and administrative duties, including:
* Answering and making telephone calls
* Dealing with general enquiries via phone/face-to-face/ email
* Greeting customers and the general public
* Filing/scanning/photocopying
* Updating of brochures and window displays
* Using bespoke estate agency software (training will be given)
Where you'll work
23 CORNMARKET
LOUTH
LINCOLNSHIRE
LN11 9QD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EAST LINDSEY INFORMATION TECHNOLOGY CENTRE
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
* Customer Service Practitioner Level 2 Apprenticeship Standard
* Functional skill English (if required)
* Functional skill maths (if required)
Requirements
Essential qualifications
GCSE in:
* English (grade 4 / C)
* Math (grade 4 / C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Team working
* Initiative
* Reliable
* Confident
* Friendly
* Willing to learn
* Mature attitude
* Pride in appearance
* Literacy skills
* Good timekeeping
Other requirements
It is hoped that any potential candidate would have a keen interest in the property business.