Job Description
Our Distribution team is now looking for a Dispatch Operations Manager to lead and optimise our out-of-hours dispatch operations. This is a fantastic opportunity to join a high-profile, fast-growing area of the business where precision and excellence are key. You’ll play a pivotal role in ensuring smooth overnight operations while driving process improvements and influencing positive change across the team.
About the Role
In this role, you will have complete oversight of our night-time dispatch operations, managing two teams across a 7-night operation. You’ll ensure compliance, health & safety, workflow efficiency, and HR administration, while maintaining Harrods’ exceptional standards. Reporting to the Operations Manager, you’ll act as a confident leader who can influence and inspire, even in areas with established ways of working.
Your responsibilities will include:
* Leading and managing a team of 16, ensuring operational excellence and team morale.
* Overseeing dispatch processes for high-value goods, ensuring accuracy and quality over speed.
* Driving continuous improvement initiatives and presenting options for operational enhancements to senior leadership.
* Managing compliance, health & safety, and HR clerical tasks.
* Maintaining strong communication across the business and influencing stakeholders positively.
* Ensuring KPIs are met, including timely dispatch and adherence to standards.
Harrods offers a range of company-wide benefits including 33% staff discount, subsidised medical and dental cover, discounted gym membership, and more.
About You
You will be a confident, self-assured operational leader with a keen eye for detail and process improvement. You thrive in a high-profile environment and can balance operational demands with people management.
You will:
* Have strong leadership and influencing skills, able to inspire positive change.
* Be resilient, professional, and polished, with excellent communication skills.
* Possess experience in managing operations, ideally with night shift exposure.
* Demonstrate a continuous improvement mindset and ability to identify gaps and solutions.
* Be comfortable working in a fast-paced, high-value environment where reputation matters.
* Experience in luxury retail or an understanding of high-end customer expectations is beneficial.
* Previous experience in dispatch or logistics operations is advantageous but not essential.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.