Nishkam High School is a Sikh ethos, multi-faith school that nurtures pupils of all faiths and beliefs. The Nishkam ethos is to create a selfless mind-set, to go beyond ourselves to serve others, create supportive communities and to realise our true potential.
The School Receptionist is responsible for delivering a high level of customer service and administrative duties.
Duties & Responsibilities
Reception & General Administration
* To act as a first point of contact with the School for parents and visitors.
* Maintain a welcoming environment and ensure the reception area is safe for all visitors, staff, and pupils.
* Arrange hospitality for visitors and ensure that the reception area is maintained and all equipment is appropriately stored.
* Answer the main school switchboard and check voicemail messages.
* Answer telephone calls politely and courteously, promptly forwarding accurate messages to relevant staff.
* Deal appropriately with face-to-face enquiries from visitors, parents, staff, and pupils.
* Contact parents, colleagues, and external organisations in a polite and courteous manner as appropriate.
* Ensure parent and visitor signing in/out checks and health and safety processes follow the latest 'Keeping Children Safe in Education' guidance, completing all necessary paperwork.
* Supervise signing in/out of all sixth form students.
* Develop constructive relationships and communicate with other agencies and professionals.
* Distribute or manage Tutor boxes.
* Receive and disseminate post and parcels; manage franking and posting.
* Follow procedures for evacuations, lockdowns, and printing registers.
* Assist with mailing and distribution of documents and communications.
* Respond to emails, texts, or escalate to relevant staff if required.
* Word process documents, reports, and letters.
* Photocopy, laminate, shred, and scan documents.
* File and record information in accordance with the school's retention schedule.
* Update school databases.
* Undertake minor first aid when required.
* Contact parents regarding non-attendance on first unapproved absence.
* Monitor lost property and ensure items are returned.
* Maintain front office systems for efficient school operation.
* Provide administrative support for open events, tours, and parents’ evenings.
* Support during examination periods, including administration and covering reception on Results days in August.
* Maintain confidentiality of staff and pupil records, complying with GDPR and FOI Act.
* Provide data and information to staff as needed.
* Print ID cards for new staff.
* Report concerns in line with NSMAT policies.
* Adopt a flexible approach to other administrative tasks as directed by the School Business Manager/Office Lead.
Support for the School
* Comply with policies on child protection, health, safety, security, confidentiality, and data protection, reporting concerns appropriately.
* Support equality and ensure all pupils have equal access to learning opportunities.
* Contribute to the ethos, work, and aims of the school.
* Appreciate and support the role of other professionals.
* Attend relevant meetings.
* Participate in training, learning activities, and performance development.
* Perform any other duties as directed by senior staff.
#J-18808-Ljbffr