Better places, thriving communities.
Roving Ambassador (Facilities Assistant)
Mitie | Supporting Lloyds Banking Group
đź“Ť Leeds City Centre
đź’° ÂŁ13.45 per hour
🕒 40 hours per week | Monday–Friday | 7:30am–6:30pm
đź“Ł Reporting to: Regional FOH Lead
Make Every Day Exceptional
This is not a standard facilities role.
As a Roving Ambassador, you are the heartbeat of the workplace experience — delivering a seamless, 5-star environment where colleagues and visitors feel welcomed, supported and valued from the moment they arrive.
You'll combine concierge-level service with hands-on facilities expertise, ensuring every space functions perfectly and every interaction leaves a lasting impression. Whether you're troubleshooting AV, preparing an executive meeting room, hosting a VIP guest, or proactively resolving a workspace issue before anyone notices — you're always one step ahead.
This is a fast-paced, visible and physically active role. You'll spend much of your day on your feet, moving throughout the building, solving problems and elevating standards.
Why You'll Love This Role
✨ You'll be trusted and empowered — not micromanaged
✨ Every day is different — no two shifts feel the same
✨ You'll work in a high-profile corporate environment in Leeds City Centre
✨ You'll develop valuable workplace experience, facilities and stakeholder management skills
✨ You'll be part of a supportive, professional team delivering service excellence
✨ You'll gain exposure to corporate clients, senior stakeholders and workplace operations
✨ You'll build a career in workplace experience, facilities or corporate services
If you thrive on being proactive, visible and making things better than you found them — this role will energise you.
What You'll Be Doing
🏢 Meeting Rooms & Event Spaces
1. Own the full set-up and reset of meeting rooms to specified layouts
2. Ensure rooms are presentation-ready at all times
3. Provide first-line AV support (MTRs, microphones, speakers, docking stations)
4. Proactively check equipment to ensure it's always fully operational
đź‘‹ Guest & Colleague Experience
5. Deliver warm, concierge-style welcomes
6. Manage visitor check-ins and departures smoothly and efficiently
7. Proactively manage lobby flow and queues
8. Act as a visible, mobile point of support throughout the building
9. Build rapport with regular visitors and understand preferences
10. Deliver exceptional VIP hosting
🔧 Facilities & Workspace Management
11. Conduct daily floor walks and service audits
12. Log, track and see work orders through to resolution
13. Maintain all physical touchpoints to agreed layout and housekeeping standards
14. Act as an interlock between service teams to resolve issues quickly
15. Support facilities compliance and operational excellence
16. Escort approved contractors on site
đź“Š Coordination & Administration
17. Triage and resolve queries across multiple platforms
18. Maintain trackers, logs and digital records
19. Prepare reports
20. Order stock, peripherals and uniforms
21. Support team briefings in the absence of the Facilities Manager
What We're Looking For
Experience
22. Minimum 2 years in a corporate environment or high-end 5* hospitality
Skills & Attributes
23. Immaculate personal presentation
24. Exceptional communication skills (verbal and written)
25. Calm under pressure and highly organised
26. Natural problem solver with strong initiative
27. Confident working independently
28. Physically comfortable being on your feet throughout the day
29. Strong attention to detail and safety awareness
30. Professional, discreet and dependable
Technical Skills
31. Proficient in Outlook, Word, Teams and Chrome
32. Experience with visitor management systems (e.g. Condeco)
33. Confident with meeting room AV technology
34. Comfortable managing high volumes of digital queries
Additional Requirements
35. SIA Licence (to be provided)
The Difference You'll Make
You'll play a pivotal role in ensuring the workplace operates seamlessly and feels exceptional every single day. Your presence will directly shape colleague experience, service standards and the reputation of our on-site team.
If you take pride in high standards, love being visible and thrive in an environment where service excellence matters — we would love to hear from you.
Shall we give this advert a go - as we are getting the role infront of people - let see if that makes people apply a little more ... then we can look at driving more views through sponsored advertising for a week
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of ÂŁ10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .