Salary: £24,000 - 75,000 per year Requirements: Experience with how an ITIL service desk runs Active Directory configuration and administration Understanding of Group Policy General networking skills Understanding of DNS Good understanding of Office 365 Good understanding of Microsoft Azure Understanding of Microsoft Intune Excellent communication skills Organisational skills Results driven with a proven track record Team player Self-motivated and proactive Ability to be resilient and to work under pressure Responsibilities: Provide excellent customer care and support through efficient and organised ticket management Provide first response fixes to customers via phone, live chat, or email Resolve incidents and requests, appropriately escalating all others Perform ticket triage – assessing ticket priorities and escalating when required Liaise with third parties and customers regarding incident resolution and requests Handle customer requests and escalate according to company procedures Manage work queues and prioritise events, ensuring compliance with SLAs Assist the Service Desk Team Leader in managing our service desk to deliver excellent customer service Technologies: Active Directory Azure Support ITIL Microsoft Intune Office 365 Cloud Security More: We are Tailor Made Technologies, a trusted partner for transformative managed technology solutions. Our mission is to help small and medium-sized enterprises leverage business technology to achieve their goals. We offer a competitive salary, clear training structure, 25 days of holiday plus bank holidays, your birthday off, and a flexi health plan. Additional benefits include IT purchasing schemes, company pension, and an active social committee that plans monthly events. Join us at our Whiteley site and become a part of our knowledgeable team, where youll receive support for your growth and professional development. last updated 10 week of 2026