Key Responsibilities
* Validate that all engineering work meets the required standards set by Gas Safety Regulations and Sureserve Compliance.
* Identify gaps in engineers' knowledge and provide feedback to line managers where additional training is required.
* Handle serious complaint jobs, visit sites, and document events, including poor workmanship, gas safety concerns, and CO risks.
* Upload photographic evidence via PDA, submit full reports, and provide recommendations after each visit.
* Ensure sufficient quality checks (QCs) are carried out across the area throughout the year to meet client needs and demonstrate that standards are being achieved.
* Ensure engineers comply with all health and safety requirements; all issued equipment must be fit for purpose and free from defects, including PPE, vehicles, and ladders.
* Conduct regular HSE checks with each engineer within the geographical contract area.
Communication & Standards
* Confidently engage with client representatives and communicate relevant information through the correct channels.
* Understand servicing, breakdowns, and installation work (where required) and identify ways to improve engineers' working practices.
* Recognise that honest reporting is essential for the development of engineers, the team, and the company.
Customer & Quality Management
* Resolve any reasonable issues raised by tenants or clients.
* Record and report unsafe or poor workmanship in a constructive and professional manner, ensuring sensitivity to avoid alarming tenants.
Training & Development
* Assess and mentor new starters and newly qualified engineers.
Work Ethic & Flexibility
* Be self‑motivated and capable of working unsupervised.
* Assess issues effectively and bring them to a swift resolution.
* Work outside normal hours, extensive travel across business areas, or additional tasks may be required.
Performance & Continuous Improvement
* Ensure agreed targets are met and management systems are regularly updated.
* Fully research and understand each client's contractual requirements.
* Actively seek industry updates and present these to the team during toolbox talks when required.
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