Overview
We\'re looking for a passionate and driven Assistant Manager - Client Services to join our team at the Southampton rehoming centre and help lead our work supporting people and pets. This is a fixed term position until June 2026.
Responsibilities
* Lead and line manage the client services team to deliver exceptional care from first enquiry through to adoption or other support
* Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey
* Use data and insights to shape services and continuously improve client experience
* Collaborate with the local leadership team to meet targets and drive pet welfare outcomes
* Be hands-on with day-to-day operations including managing enquiries, prioritising admissions and promoting pets in our care
Qualifications and experience
* Understanding of animal welfare.
* Significant experience of managing a team.
* Experience in delivering high level client service.
* Experience of working in a fast-paced environment.
* High standard of verbal and written communication.
* Proven decision-making ability.
* Current full driving licence.
* The ability to demonstrate, understand and apply our Blue Cross Values, Performance management and improvement experience.
* Understanding of safeguarding issues.
* Experience of admission and adoption processes in a rescue environment.
Contract and working pattern
This is a 9-month maternity cover position, working full time at 37.5 hours per week on a rota that includes 1 in 3 weekends and bank holidays. The working day is from 8.30am to 5.00pm.
Benefits
* 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.
* Pension scheme with enhanced employer contribution
* Life assurance
* Unlimited access to an employee assistance programme
* Programmes for physical and mental wellbeing support
* Free access to GP via MetLife
* Recognition scheme
* Annual volunteer days
* Claim for professional fees
* Charity worker discounts across a variety of retailers.
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